Engineer Mechanical

Professional Profile:

. Successful technical writer with over 5 years experience of print and

online documentation.

. Detailed team with excellent communication and organizational skills.

. Energetic leader who thrives on taking on learning new technology and

new challenges.

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Education:

University of Dayton; Dayton, OH; Bachelors in Mechanical Engineering

Technology

Harper College; Palatine, IL; Certificate in Mass Communications Media

Writing and Design

Computer Skills:

Software: Windows Office & Vista - Word, Excel, Project, Power Point,

Publisher, Producer, Visio FrameMaker, Epic, Vasont, Sitefinity

CMS, Right Now Technologies

Design: Unigraphics, Adobe Illustrator, Adobe Photoshop, Adobe

InDesign, QuarkXpress,

KompoZer Web Authoring, SnagIt Screen Capture

Knowledge: XML, HTML, Agile, UNIX, DOS, Windows XP & Visa, AP Style,

Chicago Manual of Style

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Employment History:

Technical Publishing Highlights:

. Built and maintained global developers and internal websites for the two-

way radio community.

. Published online technical quarterly newsletter for over 300 global

developers.

. Performed regular edits on technical manuals and newsletter articles from

domestic & native authors.

. Reworked and revised engineering technical documents to customer manuals.

. Produced website documentation including graphics, general business,

press releases, and proposals for independent businesses.

. Developed and presented content and tools at global training conferences

for over 100 developers.

. Benchmarked competitors' radios for training materials for Motorola's

Worldwide Learning System.

. Designed assembly procedures for vehicle acoustics, cell phones, and two-

way radios.

. Completed over 30 customer technical manuals for three mobile

telecommunication system releases.

. Created ~70 customer documents for mobile telecommunication systems and

third-party developer features including text messaging, GPS, and data

services.

. Researched and designed 8 unique system technical documents including

local number portability and credit card processing for mobile

telecommunications customers.

Technical Documentation Management and Support:

Motorola, Inc. Dec

2004-Present

Senior Software Engineer - Technical Documentation & Support - Application

Developers Program

Senior Content Developer - ASTRO Public Safety Communications System

Senior Technical Writer - iDEN Harmony Wireless Communication Systems

.Achieved 100% on-time delivery of the resources and scheduling of

projects.

.Shaped and instilled best practices, guides and templates for the global

technical documentation team.

.Interviewed developers for testimonial videos to provide quality

excellence of the applications program.

.Provided tests and edits of the Quick Start Guide and Device User Manual

procedures for smartphone.

.Analyzed global VOC and root cause analysis reports with Poland,

Copenhagen, and Penang teams.

.Produced, tabulated, and presented survey results from over 300 customers

to improve documentation and communication quality.

.Reconciled over 30 technical inquiries with a >5 day quick response to

customers.

.Specified requirement documents for websites, contract books, manuals, and

online documentation.

Design and Development:

Motorola, Inc. Jan

1997-Dec 2004

Senior Mechanical Engineer - Professional and Commercial Two-way Radios

Manufacturing Engineer - Cellular Phone Division

.Designed & developed from concept to production the following

subassemblies for the Telario, CP

series, & PR series radios: LCDs, Acoustics, Controls, Vibrator, Coax

Antenna, and Keypads.

.Met with Marketing, customer dealers, and other engineering disciplines to

define program goals.

.Established and coordinated cost goals, tasks/schedules, test plans, and

BOM tracking for CP Portable

Series and Matrix Mobile program.

.Considered team expert on ergonomics, displays, and Restricted of

Hazardous Substances (RoHS)

.Submitted 2 patent disclosures submissions.

Tandem Computers, Inc.

Lead Sustaining Mechanical Engineer Oct

1994-Aug 1996

.Managed a team of engineers and designers to support existing products.

.Implemented over 100 design improvements for existing computers.

.Prioritized and organized over 500 sustaining engineering issues and

tasks.

Masland Industries

Quality Engineer Jan 1993-Oct

1994

.Supervised 6 Quality Technicians on three different shifts.

.Coordinated and managed over a 100 quality resolutions with Ford Motor

Company.

.Served as on-site liaison between Masland and Ford Motor Company Assembly

Plants

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Team Awards:

.Global Quality Award for customer documentation of the two-way radio

Telario User Guides

.Presidents Quality Award for the Dynamic Dual Mode TDMA system feature

.CEO Quality Award for the CP200 and PR400 two-way radio design

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Hobbies & Activities:

Fitness instructor, Fleet Feet Women's Running Club, USA Volleyball,

Starlight Children's Foundation - Young Executive Starlight board member

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References and Portfolio Samples:

Available upon request.

Contact this candidate