Customer Service Quality Control

Robert McKeown

**** ******** ***. *.*. Canton, Ohio 44709 330-***-****

***.*********@*****.***

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Experienced A+ certified computer technician, seeking to join a dynamic and

growing organization as an IT professional to deliver superior quality and

skilled services in the Information Technology field.

EDUCATION:

Akron Institute of Herzing Graduate April 2010

University Diploma in Network Systems

Akron, Ohio

TECHNICAL SKILLS

Cisco Computer Support

Configure Cisco Router and Switch Experienced with, performing

utilizing such protocols as OSPF, installations of cables, operating

RIP, and EIGRP. systems Such as Microsoft server

2008, XP, Vista, Win 7 and other

Security popular operating systems, and

Encrypting data, implementing software and hardware

shares, using permissions NTFS and Networking

security, install virus protection, Maintain and administer computer

updating software, and train users networks, backups, troubleshoot

on security network problems, install printers

and software

PROFESSIONAL EXPERIENCE

Computers Are You Owner/Operator 03-2010--present

Computer repair

Troubleshooting

Installing new software and hardware

Handling customer service questions

Building new systems

Installing small Networks

I built a server with server 2003 on it for my home and I have seven

computers on a domain with the file sever role installed and I use

permissions on my folders

Arthur Middleton Capital Quality Control 2008-2009

Holding Inspector

Canton, Ohio

Supervised equipment distribution and quality control

Remedy Diebold Warehouse/Loading 2007-2008

North Canton, Ohio Dock

Shipment preparation and control

Responsible for cargo placement and transport readiness

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