Customer Service Manager
Resume:
Carole James
Olmstead, Ky. 42265
Carole James
Objective To obtain position in a fast paced and fun working environment, with job security,
and opportunity for advancement with benefits.
Daymar College- Russellville, Ky.
Education
Associate Degree- Business Management
Graduated with Honors 3.77
Experience
11/2008 – 09/2010 Daymar Collage Russellville, Ky
Federal Work Study Program
Responsibilities include filing, answering phone, personal interaction with students and
facility, newsletters, assist with students service, typing memos and minutes, assist with
project graduation packages, assist with inventory, assist with ordering supplies, assist
with basic administration, assist with teachers, Campus Director, and Financial Aid
Director.
Internship
Daymar College: Assist Campus Director and Financial Aid, helping with students filing
out direct loans and FASFA’s
Arby’s: Shadowing the General Manager, helping with food prep, learning the proper
way to make products, food safety procedures, customer service,
3/2007 – 9/2007 Circle C Construction Russellville, KY
Administrative Assistance
Responsibilities included answering multiple phone lines, filing, shipping and
receiving,
payroll for employees, sub-contractors and certified payroll that also included daily
and
weekly government reports.
6/2000 -3/2007 Kemble Insurance Franklin, KY.
Administrative Assisting
Responsibilities included, serving all customers, filing documents, bookkeeping,
payroll,
taxes, payments, working daily with multiple insurance underwriters, claims
departments,
billing department and insurance quote systems.
5/1994-6/2000 Taco Bell Franklin, KY.
General Manager
Responsibilities included, hiring and training all staff members, marketing
implementation, basic human resources, ordering and receiving all stock, inventory
and
labor control, cash control including daily deposits and weekly scheduling of 20+
team
members.
Assistant Manager
Responsibilities included provided daily support to the restaurant General Manager
through exceptional customer service skills, labor and inventory control, provided first
interviews for all potential team members and weekly scheduling. We were awarded
the Golden Bell unit for 5 years in a row General Manager was promoted to Area
Manager and I was promoted to General Manager.
Shift Supervisor
Responsibilities included customer service, cash, labor and inventory control within
my
shift. Also helped to open a new unit while in this position.
1992 - 1994 Dollar General Store Franklin, Ky.
Assistant Manager
Responsibilities included deposits and cash handling, ordering and receiving stock,
setting up displays, interviewing and hiring, bookkeeping, scheduling and ensuring
that all
cashiers were providing good customer service. Also moved and reset store
Assessments Disc
Computer Skills in Microsoft applications
Blue Prints
•
Awards Customer Service – (insurance all of Kentucky)
• Food Safety for 5 years in a row -(national test)
• Golden Bell Award
• Customer Service – (food service)
• Achievement Award ( Kentucky )
(References and Recommendation upon request)
Contact this candidate