Customer Service Representative
Resume:
Benjamin H. Park
Stamford, CT
********@*****.*** Cell 203-***-****
SUMMARY:
. Desktop support professional that has familiarity with resolving user
email/printer/fax issues
. Also experience installing hard drives, graphic cards, power supplies,
modems, network cards, loading program software, running antivirus,
adware remover, spyware remover and maintaining PC's
EXPERIENCE:
ASML- Wilton, CT
May 2010-July 2010
Desktop Support
. Imaging Lenovo Thinkpads and adding proprietary softwares.
. Migration of data from the old laptops to the new Lenovo Thinkpads.
Unilever- Trumbull, CT
March 2010- April 2010
Desktop Support
. Resolved email, printer, fax issues
. Imaging Dell laptops using Symantec Ghost and install proprietary
programs.
Sun Healthcare- Stamford, CT January
2010- March 2010
Desktop Support
. Resolved email, printer, fax issues
. Installation of Dell Optiplex, Samsung iGel and Dell printers in
various nursing homes throughout CT
. Took onsite servers offline to offsite server service in Albuquerque,
New Mexico
General Reinsurance- Stamford, CT
December 2009- January 2010
IMAC Technician
. Participated in office move
. Disassemble all PCs, monitors, printers, fax machines, scanners and
all peripherals
. Reassemble all employee workstations at new office site
Pfizer- Rye Brook, NY
November 2009- December 2009
Desktop Support
. Desktop support for Lenovo Thinkpad tablet PC's for the Pfizer sales
team during training
Purdue Pharmaceuticals- Stamford, CT November 2008-
December 2008
Desktop Support
. Reimaged 450 laptops from Windows Vista to Windows XP with Symantec
Ghost
. Configured network settings
. Disabled DVD burning capability
. Installed BIOS updates
. Configured Outlook 2007
. Loaded custom software, MapPoint into laptops for sales
professionals
SUCCESS SYSTEMS- Stamford, CT March 2008-
July 2008
IT Helpdesk- Customer Support Representative
. Troubleshoot computers and ScannerWare software over the phone
. Field 20+ calls per day for IT technical support purposes
. Utilized a proprietary ticketing system called Customer
. PC Anywhere and Log me in software for remote access
Optimum Online- Shelton, CT Aug 2007- March 2008
IT Helpdesk- Technical Support Representative
. Assignment at Cablevision Optimum Online Technical Support call center
. Troubleshooting over the phone to get customer back online to the
internet
. Document every call in Remedy ticketing system
. Supported platforms Windows 95, 98, Me, 2000, XP, Vista, Mac OS 8, 9
and OSX 10
. Troubleshooting network settings, modems, PC troubleshooting, speed
issues and email set up etc
. Citrix program- for remote access to set up email and troubleshooting
the computers
WORLD WRESTLING ENTERTAINMENT- Stamford, CT March 2002- June
2007
Mail Clerk
. Delivered incoming boxes of mail
. Type outgoing Federal Express and send out DHL and other couriers
. Package outgoing promotional items
RANDSTAD NORTH AMERICA Norwalk, CT August 2001- September 2001
Customer Service Representative
. Assignment at Reed Exposition Company
. Customer service- data entry
. Registering people over the phone for exposition shows
. Taking credit card information and signing customers for various
conferences (classes)
. Taking calls for over 10 different exposition shows
. Keeping track of all registrations and updates
PREMIER GROUP- White Plains, NY February 2001- June
2001
Customer Service Representative
. Assignment at Health Net, formerly PHS health plans
. Calling doctor's offices after a mass mailing to recruit doctors to
PHS health plans
. After review of applications, calling for missing information on
applications
. Working with field representatives to follow up on new applications
STARBUCKS- Darien, CT September 2000- September
2002
Barista
PITNEY BOWES MANAGEMENT SERVICES- Stamford, CT Sept. 1997- April
2000
Customer Service Representative
. Operated inserters and printers, for business recovery services
. Worked with print server and consoles for printing
. Inserter equipment was Pitney Bowes 8,9 series and direct connect
inserters
. Printers were Oce printers
COMVESTRIX- Lyndhurst, NJ June 1997- September 1997
Inserter Operator
. Operated 7, 8, 9 series Inserters
AFFILIATED COMPUTER SERVICES- Pearl River, NY February 1996-
April 1997
Inserter Operator
. Operated Pitney Bowes 8 Series and Bell & Howell mailstar 500 mail
insertion system and peripheral equipments; Pitney Bowes spectrum,
Paragon, 6100, and 440
. Set up, conducting preventative maintenance, troubleshooting for
inserters and postage machines were also my job duties
. During absences of the shift leader, I performed his duties
EDUCATION:
. NORWALK COMMUNITY COLLEGE- Norwalk, CT
Computer Security Major (14 credits, Phi Theta Kappa Member)
Norwalk Community College- 26 Credits Towards Computer Security Degree
Computer Hardware (A+ Certification class) and Microsoft Office class
at Norwalk Comm. College
. PITNEY BOWES INSERTER CERTIFICATION
8 & 9 series and Direct Connect Inserters- Pitney Bowes
. OCE PRINTER CERTIFICATION- Oce Printer
. BELL & HOWELL (Statement Rendering Machine) INSERTER CERTIFICATION
Bell & Howell DDA 3000
. MIAMI-DADE COMMUNITY COLLEGE- Miami, FL
Courses for Associate Arts degree (32 credits & Sigma Phi Epsilon
Brother)
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