Customer Service High School

Paloma Santillan

**** **** ***. . **** *****, CA 90806

760-***-****

***********@********.*****.***

Objective Statement

To obtain a position where I can provide my customer service skills and

contribute to the success of the company.

Summary of Qualifications

. Excellent customer service

. Positive and responsible

. Dependable

. Team leader and self starter

. Computer Skills

. Quick leaner and capable of multi task in a challenging environment

. Office Skills (filing, organizing and answering phone calls, emails

and questions)

. Detail oriented

. Great communication skills

. Get along with others and can deal with any type of attitude

. Great time management skills

Education and Training

Cal State University Dominguez Hills, Carson, CA

Double major in Sociology and Criminal Justice with a minor in Spanish,

2006-Present

GPA 3.1

Fallbrook Union High School

High School diploma, 2006

Computer Skills

. Windows Vista, Windows XP,

. Access, PowerPoint, Word

. Able to learn new programs quickly

. Basic computer skills

Other Skills

Bilingual, great Spanish skills

Capable of adopting to any type of environment

Excellent typist

Employment Experience

Admissions and Records Office at CSUDH Carson, CA 2006 - Present

Customer Service

. Worked 15-20 hrs/wk while in college, and maintained a 3.1 G.P.A

. Assist students with applications, transcripts, diplomas, change of

grades and other issues.

. Assist Spanish-speaking customers (students)

. Answer 100 + phone calls daily

. Filing and organizing documents

. Work with 45 staff member

. Helped 50+ students over the counter through out the day

. Resolve complains

. Worked with two programs such as Banners and PeopleSoft

Silvergate Retirement Home Fallbrook, CA 2003-2008

Hostess/ Waitress

. Team leader

. Trained incoming staff to become waiters and waitress

. In charged of 8 staff members

. Made sure all waiters did their job by supervising their work

. Served drinks to about 200 residents during breakfast, lunch and

dinner (hostess)

. Served food to about 200 residents during breakfast, lunch and

dinner (waitress)

. Made sure residents and visitors were well served

. Dealt with complains and made sure to come with a solutions in order

for them to be happy.

Grand Tradition, Fallbrook, CA 2003-2006

Prep cook/ food decorator

. Made sure all food was well prepared to satisfy the customers

. Gained communications skills because I worked with over 40 staff

members and served over 500 costumers per day

. Gained time management skills by making sure all food was prepared

on time

. I had to prepare 50-400+ salads and snack trays in less than an hour

. Dedicated worker who never took a day off and made sure all

costumers liked our food

Volunteer Work

Volunteer with kids doing arts and crafts - Toberman Center

Volunteer reading letter, painting nails, playing games with elderly sick

people - Nursing Skill Facility

Volunteer in serving drinks to the patients, passed newspapers and picked

up trays-Fallbrook Hospital

Volunteer during happy hour serving drinks and snacks to elderly people -

Silvergate Retirement Home

Volunteer in beach clean ups- Oceanside Beach

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