Customer Service Data Entry

Rosalinda F. Bernal

*** *. **** **.. **** Beach, CA 90807

(H) 562-***-**** . (C) 562-***-****

**************@*****.***

OBJECTIVE

To obtain a responsible and challenging position that will utilize my

skills.

WORK EXPERIENCE

02-09 to present SCAN Health Plan

Long Beach, CA

. HEDIS Assistant - Healthcare Informatics' Quality Initiative Team.

Collected patient's records by making outbound calls, faxing and

mailing request to provider offices to obtain medical records.

Performed data entry for credentialing. Assisted in maintaining

accurate tracking and filing of medical records. Conducted medical

record's review to assess completeness of the patients' charts.

Helped (printing and envelope stuffing) in the bulk mailing of Health

Questionnaire Response Report.

. Member Services Representative - Member Services Department.

Interacted via phone with senior members and their families by

answering benefit questions/inquiries and troubleshooting potential

issues such as authorization, Primary Care Physician change, pharmacy

issues, etc. Had also worked closely with internal departments and

contracted providers. Also helped in the distribution and mailing of

Evidence of Coverage literatures, enrollment applications, etc.

09-06 to 03-08 SEIU - Local 99

Los Angeles, CA

. Accounting Associate - Finance Department of SEIU - Local 99.

Gathered and computed timesheets of hourly employees; accumulated

activity report of all staff, recorded, reported and filed of the same

to each individual personnel file. Maintained record, data entry of

all submitted approved leave (vacation, sick, LOA, etc.) and prepared

yearly summary report. Accounts payable duties - coded, matched,

audited and processed vendor invoices and employee/company expense for

payment. Made proper determination and application of expenses to

appropriate G/L accounts. Prepared deposit slips of membership's dues

and make deposits to the bank as requested. Performed bank

reconciliation. Processed and mailed out 1099 at the end of the year.

11-03 to 08-06 Health Net - MHN

Huntington Beach, CA

. Support Specialist - National Support Unit of Health Net-MHN.

Performed general office duties. Independently set-up, sorted

documents for filing in patient's records; pulled records for patient

care purposes and other requests for release of information;

maintained filing systems as well. Responded to members' inquiry;

composed and proofread correspondence and documents. Coordinated in

the flow of reports and records. Data entry using Excel spreadsheets

and MS Access database. Maintained and manipulated computerized

database. Transcribed clinical information work overflow for Case

Management Assistant as assigned.

10-02 to 02-03 Temp Placement Agencies

Orange County, CA

(Stivers, Spherion, Corestaff, Act 1)

. Customer Service representative, data entry clerk, receptionist, word

processor, support specialist - temp jobs for the abovementioned

placement agencies. Provided administrative support such as preparing

correspondence, answering phones, data entry, filing, and maintained

company database of customer's account. Stamped and sorted mails.

Photocopied and faxed documents (health records, etc).

09-96 to 09-02 Standard Register Company

Santa Ana, CA

. Corporate Forms Designer for the Document Management Division.

Designed, layout and typesetting of all kinds of business forms;

proofed and edited typeset copy. Scanned company logos and forms for

conversion to PDF and/or graphics format. Processed information into

the database and spreadsheet. Performed clerical functions such as

answering phones, filing, and provided customer service.

SKILLS

. Computer skills include the operating system of Windows 2000, Windows XP,

Vista; working knowledge of program applications such as MS Office 2003

(Word, Excel, Powerpoint, Outlook, Access), Microsoft Publisher, Acrobat

PDF, Word Perfect, Quickbooks, and graphics softwares (Corel Draw,

Pagemaker, Photoshop, QuarkXpress, Illustrator).

. Word processing, data entry and graphic arts skills.

. Skills in the layout of souvenir programs, brochures, magazines and

newsletters;

. Knowledge in operating the scanner, photocopying machine, fax machine,

electric typewriter; Pitney Bowes postage equipment; High volume printer;

Pitney Bowes Insert & folding machine.

EDUCATION

. Medical Billing and Medical Terminology classes - Long Beach City

College, Long Beach, CA

. Bachelor of Science in Commerce - major in Banking & Finance - Graduated

with diploma - Adamson University, Manila, Philippines

. Associate in Commercial Science - Secretarial Course - Graduated with

diploma - Adamson University, Manila, Philippines

Reference available upon request.

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