Manager Customer Service

Jon Willford

**** *. *** **. #***, Phoenix, AZ **014 480-***-****

********@***.***

OBJECTIVE: To obtain a position as an Human Resources Assistant/Generalist

EDUCATION:

Bachelor of Science, Arizona State University

Graduated May 2010

. Major: Psychology

. 3.65 Overall GPA; 3.85 Psychology GPA

. Dean's List from Fall 2007 to Spring 2010

. Senior Thesis: "Improving Reading to Improve Math" (Mentor:

Dr. Arthur Glenberg)

Relevant Coursework:

. Industrial-Organizational Psychology, Personality Psychology,

Social Psychology, Group Dynamics, Interpersonal Influence,

Applied Research in I/O Psychology, Intro to Microeconomics

MANAGEMENT:

Walgreens: Assistant Manager; May 2008 - September 2009

. Order, receive, stock, and maintain inventory of over 25,000

different items

. Supervise up to five employees per shift

. Provide quality customer service in store averaging 10,000

customers per week

. Handle store safe and tills for up to eight registers per

shift

Celebrity Theatre: Stage Manager/Spotlight Operator; September 2006-

April 2009

. Construct stage setups for many diverse acts such as George

Throroughgood, Ludacris, and Bob Saget

. Coordinate with talent personal to troubleshoot technical and

logistic issues resulting from a revolving circular stage in

a 2600 seat theatre

. Manage and oversee performances that ran on schedule 95% of

the time

Head Automatica Touring: Stage Manager/Guitar Technician; August-

October 2006

. Manage load in and load out of band equipment for 4 to 5

bands for all 32 shows on "Popaganda" U.S. tour of 1500-3000

seat venues in major cities

. Manage stage during show ensuring allotted stage times,

address technical issues, work with venue personal and crew

to ensure a safe and smooth running show

. Provided maintenance and setup of guitars and guitar amps

(including bass) for 8 musicians (3 bands), including string

changes, technical issues, instrument changes during show

. Ran show on time for 31 of 32 shows

LEADERSHIP

Secretary, ASU Chapter of Psi Chi: Fall 2008 - Spring 2009

. Duties: Record and distribute minutes of weekly meetings;

prepare weekly order of business for President; notify

members and officers of all meetings, elections, inductions,

and other chapter activities

. Organized fall and spring induction ceremonies for 171 new

members

. Served on Research Convention Committee in charge of planning

and organizing 2009 Arizona Undergraduate Research Convention

in which 48 posters were presented

. Contributed to and updated chapter website that received 2008-

09 National Psi Chi Award for Best Websites

Jon Willford

480-***-**** ********@***.***

RESEARCH:

Researcher: Arizona State University; Applied Research in I/O

Psychology, Jan. 2009- Current

. Graduate level Research Practicum lead by Dr. Gregory Neidert

. Lead Researcher on original project investigating effect of

leadership behavior on organizational performance in

healthcare facilities

. Responsibilities include: A minimum of ten hours a week of

literature review, writing, and data collection and/or data

analysis

. Presented original research at 2009 Arizona Undergraduate

Research Convention

. Administered surveys to over 170 health care professionals

and obtained archival organizational performance data from 6

different skilled-nursing units

. Presentation entitled "The Effect of Leadership Behavior on

Organizational Performance" given at the 2010 Aging Services

of Arizona Annual Conference

. Led one research assistant

Senior Thesis: Arizona State University; Spring 2009 - Fall 2010

. Mentor: Dr. Arthur Glenberg

. Development of research project focused on improving math

story problem solving by manipulation of story elements using

computers

. Used Javascript and PHP to create a series of short stories

with accompanying math story problems that could be

manipulated on a computer screen by reader

. Conducted study with over 200 third and fourth grade students

from 7 different classrooms at a local elementary school

. Led a team of three research assistants

. Presented poster entitled "Improving Reading to Improve Math"

at the Annual Meeting for the Society for Text and Discourse

in Chicago, Illinois, in August, 2010

ADDITONAL SKILLS

Computer Programs

. Extensive use of SPSS, Microsoft Office, and Adobe Creative

Suite

Disk Jockey

. Provided music entertainment for 6 private parties, receiving

compensation for 2 of those

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