Customer Service Technician

Location:

Posted:

September 22, 2010

Jairus Joyce

Aiken, SC **801

******@********.***

Home: 803-***-****

OBJECTIVE

IT Technician

I am currently seeking a full-time IT position working with a business to

use my Information Technology skills.

SKILLS:

Skill Name Skill Level Last Used/Experience

Active Directory Beginner Currently used / 1 year

Customer Service Expert Currently used / 6 years

HTML Intermediate Currently used / 2 years

Linux Beginner Currently used / 2 years

MS Office Intermediate Currently used / 4 years

PC Repair Expert Currently used / 4 years

Remote Desktop / VPN Connections Expert Currently used / 1 year

Wireless Technologies (802.11a/b/g Intermediate Currently used / 2

years

Visual Studio- (Visual Basic.NET) Beginner Currently used / 1

years

WORK EXPERIENCE:

3/2008 - 11/2009 Axseum (Fort Gordon)

Industry: Army Education and Services

IT Tech / Information Assurance Security Officer

Install and maintain automation software

provide training to ensure operating procedures for all equipment and

software programs are understood by all users

Perform system maintenance for Local and Wide Area Networks (LAN/WAN) on

military and commercial networks that serve the ACES education programs

1/2008 - 4/2008 H and R Block Aiken, South Carolina

Industry: Tax Preparation

Client Service Coordinato

setting up client appointments

answering the telephones

distributing client refund checks

assisting customers with their questions regarding our services or tax