Human Resources Customer Service

Heather MacCartney, SPHR

Phone: 626-***-**** ( ***********@*****.*** ( 1512B Creekside Court,

Pasadena, CA 91107

Summary A human resources professional with 15 years experience in HR

management, labor relations, employee relations, recruiting,

benefits administration, senior generalist duties, and consulting.

. More than ten years experience in a leadership/management

role

. Extraordinary employee and labor relations skills, including

union avoidance & contract negotiations

. Consultative, partnering approach

. Thorough understanding of real-world business practices and

their applications

. Out of the box, creative thinker, quick, adaptable and

personable

Achievements

. Created complete HR services and products for startup PEO/consulting

firm, including comprehensive training, recruiting, employee relations,

and all areas of compliance

. Designed effective union avoidance strategies at multiple union-free

facilities

. Reduced union grievances from 38 to one, reduced arbitrations by 50% by

creating program to resolve/settle complaints at pre-grievance stage

. Coached executive teams on culture transformation, organizational

change, employee welfare, and internal communications

. Trained employees and clients on various HR issues, communications,

effective teamwork, and communication

. Designed and implemented compensation system including consumer-driven

benefits and uniformed pay structure

Professional Experience

Strategic Human Capital Pasadena, CA 2008 - 2010

Privately held human resources consulting firm

Human Resources Consultant

. Provide coaching and guidance to business owners in matters of employee

relations; recommend corrective actions in keeping with best practices

and legal requirements.

. Formulate long range human capital goals and objectives for client

companies to achieve business goals

. Lead, set and manage HR programs, initiatives, goals and objectives

. Create change management strategies for clients

. Assist clients in ADA compliance, including job analyses, job

accommodations and the interactive process

Deluxe Laboratories Hollywood, CA 2005 - 2008

Privately held 24/7 entertainment post-production company with 1,000

employees

Human Resources Manager

. Managed all labor relations for 5 unions in 24-hour movie post-

production manufacturing plant

. Conducted internal investigations for allegations of harassment,

discrimination, NLRA & state or federal violations

. Managed all union grievances and legalities of arbitrations,

significantly improved company's relationship with labor parties

. Reduced number of filed grievances, further reduced number of

grievances reaching arbitration by 43%

. Built relationships with multiple labor unions

. Designed and implemented return to work policy to decrease time lost on

occupational and non-occupational injuries

. Implemented ongoing interactive process to comply with ADA, EEOC,

California DFEH and workers' compensation

. Partnered with executive team to solve human capital issues, balancing

the needs of labor groups and business goals

. Created and implement training strategy for frontline managerial

employees

. Worked across departmental lines for fluid delivery of human resources

services

Axium International PEO Hollywood, CA 2004 - 2005

Privately held start-up Professional Employer Organization (PEO)

Client Services Director

. Designed comprehensive human resources consulting strategy for

companies from 10 - 1,000 employees

. Designed competitive compensation strategies for clients

. Built modular human resources consulting services

Gevity HR Los Angeles, CA 2003 - 2004

Publicly traded Professional Employer Organization (PEO) with 5,000

employees

Human Resources Consultant

. Coached, assisted and handled all human resources issues for clients

varying in size from 2 to 500 employees

. Insured clients are abreast of legal ramifications of employment in

multiple states

. Trained clients in areas of recruitment, retaining employees,

employment legalities, sexual harassment and motivation

. Designed employee review processes for clients

Human Capital Solutions Pasadena, CA 2001 - 2003

Privately held human resources consulting firm

Human Resources Consultant

. Provided HR guidance and direction to companies in size from 10 - 400

employees in fields such as: manufacturing, real estate, retail, legal

and telecommunications.

. Evaluated the outcome of performance evaluations and counseled with

supervisors to make recommendations as to appropriate action plans,

which could include training and development, the development and

implementation of Performance Improvement Plans, and others

. Provided guidance on matters of employment-related litigation

Cylink Corporation Santa Clara, CA 2000 - 2001

Publicly traded software and hardware manufacturer with 2,500 employees

Corporate Recruiter/Employee Relations Specialist

. Full-cycle recruiting for positions such as: senior level management,

administrative, sales, technical, engineering, customer service, human

resources and manufacturing using multiple sourcing methods

. Provided consultation to senior management regarding employee issue

resolution, performance improvement processes and formal complaint

investigations in 700+ software and hardware manufacturing company

. Investigated and responded to complaints leveled against the company by

applicants, employees, and former employees, partnering with internal

and external counsel and other staff as necessary

. Initiated enhancement of corporate communications meetings by teaming

with multiple key employees and executive staff to develop agenda based

on company news and pulse of corporate culture

Contractor's Finance Group Ontario, CA 1995 - 2000

Privately held construction finance organization with 100+ employees

Human Resources Manager

. Managed all human resources functions, including benefits

administration, employee relations, compensation, organizational

development, and staffing in a 100+ person contractor consulting and

finance firm

. Created and administered compensation plan, including job descriptions,

compensation guidelines, salary structure and performance evaluation

processes.

. Maintained staff results by recruiting, training, evaluating, and

mentoring direct reports.

. Created all company policies and procedures, employee handbook,

designed and led training classes

. Managed multiple reductions-in-force and hostile terminations, handled

all employee relations issues

. Counseled employees and all levels of management on complex

organizational and employee relations issues, including performance,

career development, leadership, conflict resolution, terminations,

interpersonal/interdepartmental communication and strategies

Special Skills and Associations

. Member: Society for Human Resources Professionals

. Former Vice Chair - Professionals in Human Resources Association

(PIHRA), District 1

. ADP, Kronos, Lotus Notes

. ISO 9000 Internal Auditor

. Oracle - HR, Payroll, purchasing modules

. PeopleSoft, CRM, HR Modules

. Mastery of Microsoft Office

Education and Certifications

. Human Resources Management Bellevue University,

Bellevue, NE

. Certified Senior Professional in Human Resources (SPHR)

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