Manager Sales

Resume for Glenn G. Traill

January ****

Home: 704-***-**** Cell: 704-***-****

Email ID: *****.******@*****.***

SUMMARY

Glenn is a resourceful and innovative Human Resource and Business

Analyst/Consultant, with Project Management expertise. He has a diverse

background of business performance consulting experience within the

following domains; identification of client issues, requirement gathering

techniques, program design /development and implementation including

developing the learning solutions, causal analysis, project management,

business process analysis, marketing, sales, supply chain procurement

vendor practices, IT application design and development and IBM internal

audit.

A strong analyst with insight in applied performance management techniques.

These analysis skills are used to define requirements, design and deliver

strategic programs and applications.

Glenn is known for significant client and vendor relationship building with

strong people management skills. Glenn can assimilate quickly into an

organization and instantly become a member of a team, driven to focus on

programs that will make a contribution to the business project or bottom

line.

Expertise includes:

Problem Solving / HR Project Management

Client Consulting - Requirement gathering expertise

Teamwork/Collaborative style

Creative/Innovative - excellent document and communication skills

Audit and Business Controls

IT Design and Development expertise - project management

Process methods analysis

Business Acumen - HR data analysis - including business case development

Procurement practices

Interview and Survey Techniques

Learning technology professional

Programs implementation and education deliverables

Marketing Programs & Channels Management

Analytical Strengths - data mining

PROFESSIONAL EXPERIENCE

IBM Corporation - 38 years

HR Performance Management Consultant - Program design, development and

implementation IBM internal clients 1999 - 2007

Responsible for executive collaboration programs in identifying performance

related issues, applying analysis and data mining methodologies, and

proposing programs and solutions to address gaps in performance.

Conducted organizational capability studies to analyze problem

(performance) areas - causal analysis. Provided creative solutions,

supported by management. Designed and developed a structured program to

align Performance and Leadership changes - the program titled "Leadership

2000", aligned management action toward the achievement of business goals.

(Conducted 18 worldwide sessions 65 attendees each, and witnessed resulting

performance improvements. Profit objectives achieved.

Served as the Lead Developer/Implementer of a 2 million dollar human

capital asset development program. Provided program communications - web

site, developed Metrics and prepared/delivered presentations to executives

on quarterly progress for the IBM worldwide Market Valued Skills Program.

Developed concept for Corporate competency model known as IBM Foundational

Competencies.

Learning Professional - Technical Designer / Developer 1995 - 1999

Generated $28 M in development cost recovery over two year period

Corporate Auditor - IBM Internal Canada Team (2 yrs) 1993 - 1995

Conducted 14 corporate audits identifying risk and recommendations

Conducted 6 I/T ASCA audits to ensure system integrity

Ensure client financial data integrity

Served as Internal client requirements analyst - advocate for identifying

business needs 1997- 2007

Previous Experience Includes.

Sales Representative

Achieved 2 - 100% clubs - 1 golden circle nominee

Market Manager (2 yrs)

Drove $15 M catalogue sales - Tele-sales $6 M

Country Procurement Manager - (5 yrs)

Developed an overall vendor strategy to consolidate the IBM vendor list

from 3,092 to 903 suppliers.

Renegotiated contracts and consolidated vendors, generating $10.3M savings

to IBM Canada in 1st year

IT Internal Application Development 2nd line Manager (8 yrs)

Managed 12 projects - On Time On Budget - two projects were multi-million

dollar budgets -$ 8 M and $ 6 M

Location Manager and Plans & Controls Manager - Atlantic Canada, and

Montreal (5 yrs)

Achieved revenue and expense targets - 3 years in a row

EDUCATION

Graduate of WA PORTER Collegiate, Toronto, Ontario

Attended courses at the University of Syracuse NY in the Mastery Science of

Education

Multiple education programs in IBM management

IBM Sales School

Project Management Training - Instructor skills

IBM Audit / Fraud School / Business Controls School

IBM Business Controls - IT development cycle - ASCA reviews

Supply Chain Institute

Partnership & Outsourcing classes

Facilitator School - executive presentation and packaging expertise -

PowerPoint

Quality development techniques - data analysis methodologies

24 years of Middle Management / Leadership Workshops.

AWARDS

USA Rally Award

3 / IBM Canada Awards

Development Team Achievement Award

Marketing Team Achievement Award

2 Sales 100% clubs

4 / Unlimited Solution Awards

2 / Excellence in Management Awards

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