Customer Service Representative

Deanna Yokel

** ****** *****, **. *******, MO, **301

636-***-****, ***********@*****.***

Professional Summary

Obtain a position to utilize my customer service experience and build upon my

technical skills.

Experience

QC Financial, St. Charles, MO Feb 06 to Present

Head Customer Service Representative

Field inbound customer calls and resolving issues in accordance with company

policy.

Perform collections of overdue accounts.

Ensure all transactions are completed in accordance with company policy,

local, state and federal laws.

Consistently receive 98 to 100% on all state audits.

Highly proficient with both Windows and Linux operating systems and

associated software.

Received near perfect performance reviews since starting

East Coast Pizza, Chesterfield, MO Aug 03 to Jan 05

Shift Leader/Cook

Supervised 8 person crew

Ensured employees performing food prep were trained in safe and proper food

handling procedures

Responsible for all ordering and restocking of necessary supplies for store.

Handled all scheduling of parties and reservations.

Resolved customer issues to ensure superior customer satisfaction.

TGI Friday's, St. Charles, MO Jun 00 to Aug 03

Cook

Prepare cook to order food while working with multiple orders at the same

time

Responsible for inventory tracking and re-ordering of food and kitchen

supplies as needed

Ensured kitchen standards and cleanliness exceeded the required regulations

Madison's Caf , St. Charles, MO Jun 91 to Jun 00

Cook

Supervised all kitchen personnel

Tracked kitchen inventory and re-ordered food and supplies as needed

Ensured kitchen exceeded required standards and regulations

Fulfilled customer special requests to ensure customer satisifaction

Assisted management with creation of new menu items

Education

Missouri College, Manchester, MO Oct 03 to Oct 05

AAS in Network Administration

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