Customer Service Representative

Cory T. Hawkins

**** **** ******* ***** ***** Mountain, Georgia 30087

***********@*****.*** 404-***-****

EDUCATION

Georgia Southern University Graduated

Spring 2010

Bachelor of Business Administration

Major: Logistics and Intermodal Transportation

Minor: Marketing

EMPLOYMENT

Foundation Financial Group

Summer 2010

Marketing Professional

Developed financial programs to allow consumers to meet their

responsibilities and save money.

. Assisted consumers with refinancing their assets to incur lower

interest rates.

Wal-Mart Distribution Center November 2006-

August 2008

Freight Movement Coordinator

Managed the shipping and receiving of Wal-Mart freight to meet

company quota.

Office Max October 2006-

September 2008 Customer Service Representative

.Responsible for receiving customer complaints and comments.

Drafted innovative ways to improve customer service.

DeKalb Workforce Development Summer 2005 & Summer

2006

Summer Youth Employment Manager

Supervised youth in performance of summer employment tasks

throughout Dekalb County.

Served as a mentor to guide youth to college or expand employment

options.

COMMUNITY EMPOWERMENT

Georgia Stand UP

College Program Developer,

DeKalb Workforce

College Mentor

ORGANIZATIONS

. Delta Sigma Pi Business Fraternity, NAACP, BSLA, SGA

RELEVANT TRAINING AND COURSEWORK

- Developed College Thesis about the Warehousing Industry and

Warehouse Metrics.

- Worked with several Logistics Procurement Programs and Simulations.

"LOGEX and Links"

- Worked with SAP technology program developing modules for several

class projects.

-Managed inventory at Wal-Mart Distribution and Office Max using RF

Readers and Scanners.

.

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