Customer Service Sales

DEBRA BOICOURT

*** ***** ****** ********, ** ****9

214-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Committed to fostering a cohesive and productive workplace environment with strong analytical skills; proven

natural, instinctive troubleshooting skills while maintaining versatility, adaptability, and willingness to tackle new

responsibilities and multi task; tenacity and diligence during challenging assignments and demonstrated

leadership and team building capabilities. Self-assured, assertive, self-confident, and aggressive

EDUCATION

Practicum

Children’s Medical Center Plano, TX August 2010

DeVry University Irving, TX August 2010

Associates of Applied Science in Healthcare Information Technology :

Collin County Community College Plano, TX May 2006

Associates of Arts in Teaching and Education

TECHNICAL SKILLS

Windows DOS Novel QBasic dBase IV Lotus 123 Excel

Access WordPerfect Word CorelDraw Photo Paint PowerPoint

Photoshop XTML Illustrator Outlook Meditech Epic

EMPLOYMENT HISTORY

Children’s Medical Center Plano and Dallas, TX

PRACTICUM

COMPUTER LAB ASSISTANT/TUTOR Collin County Community College Plano, Texas

1994 – 1999, 2002-2009

Independently assist, troubleshoot and solve students and faculty members with various hardware, software and

network problems, issues and complaints

Spearhead all daily operations and functions effectively, including maintaining print servers, computers, office

supplies and tutoring students

Successfully achieve and exceed organizational goals with little, or no supervision

INSTRUCTIONAL AIDE Celina ISD Celina, Texas

2001 - 2002

Organized, supervised, and mentored students with various projects, as well as assist teachers with assignments

Managed and processed various office administrative duties; printed off copies and created books and packages to

assist as instructional visual aids

Evaluated and provided constructive criticism for students, while documenting progress in student grade

CUSTOMER SERVICE SALES ASSOC JC Penney Frisco, Texas

2000 - 2001

Advised and assisted customers with their purchases, ensuring optimal customer service and satisfaction

Daily responsibilities included customizing various outfits and accessories to compliment purchases

Demonstrated outstanding creativity and communication abilities in setting and signing various ads, and arranging

and moving various racks

Technical proficiencies displayed in the creation and implementation of special computer projects for the store

CONTRACTOR - LUMBERYARD ADMIN Payless Cashways Plano, Texas

1998 - 1999

Supervised and managed daily organizational functions such as overseeing orderly/controlled movement of the

contractors and venders into and out of lumberyard-warehouse area, while processing purchase documents, to

ensure optimal client and business relations

Consistently supervised subordinate staff and other employees to ensured employee and patron adherence to all

safety policies and regulations

Maintained accurate, up-to-date invoice rosters, purchased relevant order logs, documented inventory reports and

other necessary papers effectively and efficiently

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