Fern Goodman

*** ******* *** ** ***** *****

Tallahassee, FL 32301

Cell: 772-***-****/email: abkur1@r.postjobfree.com

QUALIFICATION SUMMARY

Possess over 10 years of direct supervisory, employee and customer

relations, hospitality, and sales & marketing skills in public and private

sectors. Continually recognized for my problem solving, attention to

detail, above average computer skills, writing and verbal communication

competence and resolution results.

EMPLOYMENT HISTORY

Innkeeper and General Manager La Maison de Lucy Bed & Breakfast/Event

Center, Alford, FL

November 2009-August 2010

Sell, tour and market the newly opened bed & breakfast and event center;

establish all forms, policies, income and expenses, design brochures,

monthly specials, advertising, press releases, public speaking and daily

inspections, management of all staff. *Outstanding accomplishments: Exceed

guest expectation with exemplary customer service, created successful expo

theme to market facility.

Manager Holiday Retirement, Gainesville, FL and Hoover, AL

December 2008-November 2009

Sell, tour and market senior apartments, manage all facets of the building,

grounds and staff, problem solving, and corporate reports and projections.

*Outstanding accomplishments: focused goal setting and time management for

the staff, local branding and wrote a comprehensive model for

organizational marketing, prioritization of expenditures, launching

employee scheduling and vacation request procedures, and execution of

employee and workers compensation laws.

Finance & Events Manager LeMoyne Center for the Visual Arts, Tallahassee,

FL

December 2007-December 2008

Duties included all accounting, Human Resources, event planning, catering,

membership promotions, sponsorship letters, and reorganization.

*Outstanding accomplishments: implemented online tax paying, produced a

financially (net $38,000) successful new event to compensate for decrease

in public funding, increased sponsorship and funds from already successful

9th annual "Chain of Parks" event (net from $82,000 to $112,000).

Museum Events Coordinator Vero Beach Museum of Art, Vero Beach, FL

July 2002-September 2006

Coordinated 200 volunteers, fundraising events, and rental of museum space,

anticipated budget and published newsletter.

*Outstanding accomplishments: Built solid reciprocal community

relationships, consistently motivated volunteers to raise $250,000 per year

for operations organizing new, innovative events, launched and wrote

guidelines for change management from the "Community Committee" to the

"League of Volunteers", exceeded budget expectations for rental space.

Admin. Asst./Human Resources Primary Care of the Treasure Coast, Vero

Beach, FL

May 2000-May 2002

Duties included problem solving, Human Resources, employee training and a

myriad of duties for 8 physician partners including marketing and creating

materials, ordering supplies, liaison with pharmaceutical reps for in-house

lunches, tracking physician CME's and research. *Outstanding

accomplishments: expert in state COBRA laws and managed grand opening of

new pediatric wing.

Data Analyst/Pt. Accts Spvsr Indian River Memorial Hospital,

Vero Beach, Fl

January 1991 - March 2000

Examined Managed Care and Blue Cross payments for accuracy, assisted with

Medicare and Medicaid Audits, and supervised patient account

representatives (6) and research to include patient demographics, market

strategies, TQM. As Data Analyst, administered confidential Risk and

Quality Assurance software, customized statistical reports and forms.

EDUCATION

Grass Roots Training -facets of sales and marketing rentals, SafeStaff

Cert, Kronos payroll system 2009

Fred Pryor workshop -Advanced Excel; AFP-Reality of Special Events

2006

Computer Training, IRMH - Word, Excel, Access, Power Point, Crystal Report

Writing 1997-1999

Barry University, Pt St. Lucie (branch), FL - Bachelor's degree in Human

Resource Management 1996

Institute of Certified Travel Agents, Wellseley, MA.-Certified Travel

Consultant 1986

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