Customer Service Manager

Tina Daniel

Objective To work for a forward thinking company where I can demonstrate my skills

through both verbal and written communications, customer relations,

leadership, self-direction and teamwork. To use my experience as I continue

to enhance my skills and knowledge.

Experience June 1999-June 2009 Sovereign Bank

Rocky Hill, CT

Account Manager (Collections)

Managed the collections on newly established accounts that became delinquent

(Auto & Marine)

Trained new employees

Supervised new employees during probation period

Asset Recovery control

Vendor Support

Customer service management

VSI Claims

March 1998-June 1999 Sovereign Bank

Rocky Hill, CT

Junior Account Manager (Collections)

Customer service representative

Collection on delinquent accounts 60 days and beyond

Vendor support

VSI Claims

March 1996-March 1998 Sovereign Bank

Hartford, CT

Automated Dialer Representative

Entry level collection representative

Performed clerical duties

Process loan extensions

November 1989-June 1995 Shastar Rent to Own

Sidney, OH

Assistant Manager

Managed business accounts.

Accounts payable management. Daily balancing and deposits.

Customer service management

Interviewed prospective new employees.

Education Sidney High School- High School Diploma

Skills

Customer Relations, Office Support, Project Management, Communications,

Microsoft Office, Loan process procedures.

References Provided upon request

131 Meadowlark Rd. Home: 860-***-****

Vernon, Ct 06066 tinadaniel40@yahoo.

com

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