Customer Service Manager

Vickie Ann Burson

***** *********

Harrison Township

Home; 586-***-**** Cell; 586-***-****

Email; ***********@***.***

Work History;

**/**/**** ** **/01/09 Nationwide Envelope, Printer, Southfield, Michigan;

Hrs per week 40 +; Responsible for setup, operation, and maintenance of

individual tools and equipment; custom mixing and printing of requested

customer ink colors; precise design and placement of customer business logo

in compliance to United States mail; established, maintained, and completed

high volume orders; review of outgoing correspondence for spelling,

grammar, and punctuation; assisted with shipping and receiving of incoming

stock and outgoing customer orders.

05/02/1999 to 11/30/2001 Service Merchandise, Manger in Kitchen Department,

Sterling Heights, Michigan; Hrs per week 40;

Interacted with other managers in producing and coordinating co-workers

schedules; oversee and provide guidance and direction to other department

employees; Mentor and trained upcoming employees; assisted in high value

sales; interacted with shipping and receiving.

12/01/1997 to 10/01/1999 F.W. Meyers Inc., Customer Service

Representative, Mt Clemens, Michigan; Hrs per week 40;

Responsible for financial auditing of top ten accounts payable; assisted

manager of maintaining customer profile logs; answered telephone calls

screened visitors; arranged and coordinated appointments and meetings;

01/01/1992 to 05/01/1999 Petipren Distribution, Lift Truck Operator,

Mt.Clemens, Michigan; Hrs per week 32+;

Assisted managers in customer relations; implemented credits, billings and

data processing of entry summaries. Licensed Lift Truck Operator;

coordinated and organized the unloading of beverage shipments; interacted

with managers with auditing inventory control of bottle returns for Macomb

County; and data entry for the Petipren system.

06/02/1990 to 10/01/1991 W.H.Froh, Safety Analyst/Clerk/Secretary, New

Haven, Michigan; Hrs per week 40;

Coordinate tractor trailer leasing; maintain State of Michigan truck

permits and insurance with the Department of Transportation; audit of

driver logs for violation; implemented filing system of logs and driver

accidents.

05/01/1982 to 06/01/1990 American Dry Cleaners, Clerk, in Macomb County,

Michigan, Hrs per week 40;

Responsible for creating and detailing incoming orders of customers;

Assisting coworkers with completion of orders; Maintaining records; and

balance of receivables ay close.

Reference upon request.

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