Customer Service Sales
Resume:
Richard I Arnold Jr.
Bristow, VA 20136
*******.*******@*****.***
OBJECTIVE
Seeking Network Administration position with a highly motivated and prospering
company that is dedicated to their employees.
SUMMARY OF QUALIFICATIONS
Eight years experience using an active Top Secret with SCI Security Clearance to
perform senior operator and system administrator duties and administrative
maintenance functions on assigned computer systems.
Experienced at modifying existing application packages using application and
operating system software and appropriate computer language commands and files.
Excellent in analyzing and isolating system and software/hardware failures.
Experience in installing configurations, and maintaining both Classified and
Unclassified equipment valued over $500,000.
Able to resolve network problems and develop 100% backup and recovery procedures.
Exceptional customer service skills in providing support to the Local Area
Network; ensuring system/network operability, efficiency and compliance with
network standards; analyzing and resolving a variety of network and technical
hardware/software problems and issues.
EMPLOYMENT
FIMSA Program Management Analyst
Alon, Inc
2010-Present
Obtain and manage security certification and accreditation of systems,
networks, and sites.
Manage and leading efforts in the review, application, and maintenance of
information assurance policies and procedures.
Review and maintain certification plans and accreditation documentation.
Performs security, analysis and risk/vulnerability assessments.
Conducts security tests and evaluations.
Coordination of certification and accreditation activity for project teams.
Conduct evaluations of information assurance technologies for application to
projects and systems.
Involved with the planning and support of security engineering.
Develop information assurance training for Information System Security
Managers and Officers (ISSM and ISSO).
Physical Security Analyst
Defense Information Systems Agency, Arlington, Va.
2009-2010
Responsible for the periodic re-investigation program for SECRET and TOP
SECRET security clearances.
Monitors the availability and functionality of 100% of secure networks and
systems both in place and while being tested.
Adjudicated investigative reports and case files involving derogatory,
conflicting or questionable data from personnel security, or criminal
investigations and rendered decisions for security clearances and access to
Sensitive Compartmented Information
Responsible for giving annual Security Awareness and Antiterrorism briefings
to all incoming personnel on a monthly basis.
Maintained liaison relationship with local, federal law enforcement and
intelligence agencies.
Review and update as change necessitates the Standard Operating Procedures
and Policies for physical security
Reviewed requests submitted by operating officials for assigning position
sensitivity classifications to positions whose occupants must have access to
classified information.
Network Administrator
U.S. Army
2001-2009
Drafted program operation manuals and technical program requirement documentation.
Successfully resolved problems and technical issues with software and established
debugging procedures which ensured operational readiness on a daily basis.
Performed senior operator and system administrator duties, including the
supervision of users in the Active Directory domain, assigning permissions, and
performing directory and file maintenance.
Served as an Information Assurance (IA) Specialist for DOD organizations including
NIPRnet, Secure Internet Protocol Network, and Joint Worldwide Intelligence
Communications Teams, while overseeing the execution of IA training and awareness
program for at least 50 graduates.
Planned and executed software and hardware life cycle replacement assignments;
coordinated and delegated work assignments; interpreted Information Assurance and
Communication Security policy in terms of established objectives of maintaining
network integrity which resulted in no security breaches.
Provided assistance and continual guidance in areas of Automated Information
Systems (AIS), Amiss, data, telecommunications & administrative security systems.
Conducted Arcsight administration while deployed to Iraq and Afghanistan
Compiled production report data and quality control information for Command Group
bi-weekly staff meetings; qualified 10 people, at a minimum with a hundred percent
success rate, in the installation, operation, and maintenance of information
processing equipment.
Served in Customer Service Support position, covering all installation,
configuration, and maintenance of user information technology equipment and
services.
Financial Phone Sales Representative 1998-1999
Janus Mutual Funds, Austin, TX
Built and managed professional relationships with both current and
new Janus clients in order to assure client retention in a call center
environment.
Implemented a variety of new business development and client acquisition
activities through trade shows which successfully managed to capture at least 5
new clients every three months.
Reviewed prospective client portfolios and evaluated their stated investment
objectives which in turn caused a 10% increase of new sales.
Branch Manager 1997-1998
Compass Bank, Austin, TX
Maintained the highest level of customer service and went beyond by 20% stated
annual retail sales goals set forth by Bank Executives.
Sustained 100% accountability for all bank operations, including Automated
Clearing House and Vault operations, in compliance with all applicable State and
Federal laws, regulations, bank policies and procedures.
Worked with District Retail Executives and Commercial Lenders to develop annual
branch marketing, sales and financial plans in order to boost monthly sales goals
of banking products by 10%.
Oversaw and challenged sales productivity of personnel via the use of sales
contests, which were designed to encourage new business and positive workplace
practices within the Compass Bank, Austin Branch.
Conducted weekly sales meetings with all sales staff, focusing on how to build new
client relationships, and cross sell products to existing customers. Meetings
resulted in 30% increase in bank branch revenue.
Recruited, trained and developed a highly motivated and effective sales staff of 8
people.
EDUCATION AND TRAINING
. Master's Degree (Network Management) 2009-
Present
Strayer University, Manassas, VA
. Bachelors Degree (Political Science) 1989-
1994
Texas A&M University, College Station, TX
. United States Army
2001-2009
Military training includes:
Office 2007 and SharePoint Integration Certificate
Information Assurance Computer Network Defense Certificate
Familiar with the following Network components and software: JUNIPER,
ARCSIGHT, PKI and CISCO CATALYST 6500, MS Server 2003, VMware Virtual
Server and UNIX Administration.
AWARDS
Military awards include:
. Integration Presidential Bronze Volunteer Award
Jul 2007
. NCO of the Month Award (ARCOM) Jun 2004
. Army Commendation Medal Operation Iraq Freedom Jan 2008
. Army Commendation Medal Operation Enduring Freedom
Feb 2007
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