Administrative Assistant Manager
Resume:
Donata T. Brown-Tisdel
Indianapolis, IN 46205
********@*******.***
OBJECTIVE
My primary objective is to obtain a rewarding position that utilizes my
business education, organizational, and customer-service skills acquired
during my many years of experience. I prefer to be placed in a position
where I am able to assist with the pursuit of an organization's missions
and vision. I am a high-achiever who consistently scores above average
within a call center environment as well in performance reviews.
PROFESSIONAL SKILLS
Outlook QuickBooks Windows XP Professional
Windows Vista Microsoft Office Microsoft Excel
Microsoft Word Microsoft PowerPoint Microsoft Access
EDUCATION
Master of Business Administration Completed -
12/2009
American InterContinental University Hoffman Estates, IL
Concentration: Organization Psychology and Development
GPA 3.00
Bachelor of Business Administration
Completed - 9/2007
American InterContinental University Hoffman Estates, IL
Concentration: Organization Psychology and Development
GPA 3.20
Associate of Arts in Business Administration Completed
- 2/2006
American InterContinental University Hoffman Estates, IL
Concentration: Business Administration
GPA 3.18
PROFESSIONAL EXPERIENCE
Interim Program Manager - Team Lead /Lockheed Martin
2009-2010
Prima Staffing a Division of The Morales Group
Indianapolis, IN
. Helpdesk functions pertaining to reporting according to the Recovery
Accountability and Transparency Act.
. Assist HUD grantees with problematic issues with regards to reporting.
. Provide clarification or referrals in response to Recovery Act
reporting.
. Provide supervisory duties as team lead (i.e., scheduling, decision-
making)
. Conduct training sessions in response to HUD grantees' needs in
accordance with HUD policies and procedures.
. Report compliance measures as stated in call center contract with HUD.
Loss Mitigation Specialist
2009
Momentive Consumer Credit Counseling Services
Indianapolis, IN
. Assist homeowners with managing and wise uses of credit
. Implement debt management plan for delinquent or overwhelmed credit
card users
. Provide loss mitigation counseling for delinquent mortgagors
. Negotiate loss mitigation options with mortgage servicers/lenders to
facilitate foreclosure prevention process
Data Verification Specialist
2008-2009
Angie's List
Indianapolis, IN
. Review subscriber comment submissions for clarity, errors and
adherence to Angie's List posting policies
. Review contractor submissions for authenticity and errors
. Provide submissions for eventual publication
Receptionist
2007-2008
State of Indiana - Alcohol Tobacco Commission Indianapolis,
IN
. Greet visitors to appropriate State agency for assistance
. Received payments on behalf of agency
. Coordinated issuance of permits to appropriate permit holders
. Open/distribute incoming mail correspondence and payments
. Maintain customer records in file and through state-wide network
. Convey business policy to customers
Customer Services Consultant
2006-2007
IEI Financial Services
Indianapolis, IN
. Answer up to 60 calls per day in response to billing questions for
utility customers
. Coordinated issuance of new or transfer of service for new and
existing customers
. Maintained customer records using industry-specific software; along
with specific notes pertaining to each contact
. Convey necessary business policy to customers
. Administer payment arrangements to customers according to business
mission and policy
Administrative Assistant
2003-2006
Benton Harbor Charter School Academy Benton
Harbor, MI
. Coordinate and assist in recruitment and enrollment of new students
. Develop and coordinate programs to aide in the retention of students
each school year
. Coordinated state reports and student count information in compliance
with State of Michigan - Department of Education compliance
requirements using industry-specific software (such as MCIR)
. Maintained countywide student records database developed by county
Intermediate School District
. Greeted and escorted visitors in compliance with school security
policies
. Coordinated community and school events as well as distribute
informational brochures at local events throughout school year for
promotion purposes.
Administrative Assistant
2000-2003
Villa Environmental Consultants, Inc.
Benton Harbor, MI
. Assisted President with originating correspondence, i.e. through
dictation
. Coordinated domestic travel arrangements
. Scheduled meetings for staff of 7-9 Environmental Consultants and
Technicians on monthly basis and provide minutes of each meeting
. Maintained physical and computer client files, including detailed
project information
. Obtained Notary Public status
. Coordinated training materials and events conducted by VEC staff on-
site and off-site
. Coordinated and assist in the coordination of local trade events as
well as populate information, graphics, and presentation of such
materials using PowerPoint
Employment Services Specialist
1999
Michigan Works!
Benton Harbor, MI
. Recruited local job seekers receiving worker's compensation benefits
. Assisted job seekers with resumes, interviewing tips, and job
information using Internet
. Direct job seekers to State assisted programs aimed at re-entering the
workforce
. Assisted in staffing such companies as: Atlantic Automotive, AutoCam,
and Reiter Automotive
Administrative Assistant
1997-1998
Benton Charter Township
Benton Harbor, MI
. Provided assistance to the Chief Building Officer and Building
Inspector
. Issued building, electrical, mechanical and demolition permits on
behalf of the CBO
. Researched prospective new developments
. Maintain history of permit issuance using Access and Excel
School Secretary (PRN)
1994-1997
Benton Harbor Area Schools
Benton Harbor, MI
. Provided clerical assistance to the building principal
. Enrolled new students according to district's mission and policy
. Assisted students in emergency cases and discipline infractions
. Provided general security by greeting all visitors and directing them
appropriately
References
William Franklin
Yolanda Porche'
Michele Williamson
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