Project Manager Customer Service

Bernie Ross

*** ******* ****, ********* *******, Fl. 32701

PH: 407-***-**** cell: 407-***-**** email: *********@***.**.***

Project Management, Project Coordination, Production Management

Professional with 15+ years of broad experience in Project Management,

Administration, Coordination, and Production.

Immediate contributor in any environment due to ability to quickly adapt to

new systems and responsibilities.

Resourceful worker able to combine variety of experience and education for

creative problem solving and superior results.

Outstanding communication skills; ability to form quality relationships

with all levels of staff and clients.

Key Strengths

Project Administration Customer Relationship Management

Organization & Time Management

Creative Problem Solving Team Leadership & Development

Project Development & Closeout

Computer Application Proficiencies: MS Office Suite, MS Project 07,

Auto Cad 08, Chief Architect 9.5

Summary of Experience

Project Management, Coordination, Administration

Provided full range of project management and administration

functions for Construction, and Architectural roles with

responsibilities to include project scope, budget, planning,

implementation, delivery, and closeout documentation.

Created proposals and prepared bids for prospective projects.

Responsible for scheduling and work flow to ensure that

projects were on time and on budget.

Maintained high level of quality control to ensure projects met

client expectations.

Assembled and approved billing, created

project closeout and learned lesson reporting.

Production Management

Provided oversight of plant production, employees, and materials.

Streamlined production systems to increase output

by 70% over a six month period.

Maintained project and employee scheduling.

Responsible for all material, equipment, and tools used in

plant.

Ensured quality control to meet company standards and client

expectations.

Responsible for all shipping and receiving for incoming

material and out going product.

Customer and Client Relations

Interacted with customers, clients, and third party vendors to

provide information in response to inquiries about products

or services, and to handle and resolve issues or complaints.

Communicated with customers and clients via telephone, fax,

email, and through in person meetings to maintain the highest level

of customer service at all times.

Established quality relationships with customers, clients, and

staff to foster, maintain, and increase service levels.

Created environment that promoted excellence and teamwork

within project team.

Investigated and resolved complaints with quick effective

responses to ensure client loyalty, routed critical issues to

management.

Professional Work History

Beaumont Homes

Project Manager 2008-2009

B&A Design Studios Project Coordinator

2006-2009

Creative Homes of SWFL Dir.

Architecture/Proj. Mgr. 2000-2006

Energenics Inc. Production Manager

1998-2000

Harper Bros. Inc. General Contractors Estimator

1984-1990

Education

Seminole State College - Sanford, Fl.

A.S. - Network Services Technology 2010

References Available Upon Request

Contact this candidate