Customer Service Administrative Assistant
Resume:
Christine Dolan
Neshanic Station, NJ 08853
Professional Experience:
Administrative Assistant - Receptionist - ImClone Systems, Branchburg,
N.J. 03/2001 to present. Receptionist for main building of ImClone's 7
building complex. Work hand in hand with the Security and Safety
Departments to maintain the integrity of the campus by re-enforcing the use
of employee access badges at all times and ensuring that all guests are
registered and escorted. Duties include meeting and greeting guests,
secure sign in with photos of all guests, contractors and vendors. Direct
visitors and employees to various conference rooms and meetings. Schedule
meetings, answer heavy call volume, heavy paging. Update mail boxes as
employees are added or deleted, distribute UPS and FED EX, accept
deliveries, assistance with direction or contact information. Communicate
with Facilities, and Maintenance Departments as necessary. Set up repair
service for all office machinery, ex: fax, printers, copiers. Perform
various clerical duties as assigned such as catering requests, limo
service, cafeteria menu updating, ordering supplies. Handle day to day
activities independently and efficiently. Maintain a professional,
positive, polite and courteous demeanor as Receptionist.
Administrative Assistant - Chubb Group of Insurance Co., Bridgewater, N.
J. 10/2000 to 03/2001 Performed executive level secretarial/clerical
duties; strong customer service support, heavy telephone contact with
customers researching policy information. Responsible for quality control
of various data and monthly reports.
Administrative Assistant - Crown Concepts, Flemington, N.J. 06/1999 to
10/2000. Secretarial support to Sales Managers. Responsible for overall
management of office. Duties included processing confidential documents,
management and updating of three data bases (personnel, client list and
customer service), scheduling meetings,, resolving customer complaints,
heavy telephone contact, compiling monthly reports, ad placements for new
hires, supply inventory, expense accounts, time sheets, typing, filing,
faxing, general secretarial support.
Administrative Assistant- Allen Telecom Corp., Warren, N. J. 1998 to 1999.
Provided administrative and clerical support to V. P. Marketing and five
Regional Sales Managers. Supervised daily operation of department;
purchasing orders, transportation arrangements, budget, special projects,
scheduled daily meetings as well as annual events, implemented new filing
system, coordinated customer service activities, resolved complaints,
supervised personnel. Provided executive level secretarial/clerical
support. Utilized typing and proofreading skills as well as data entry.
Administrative Assistant/Marketing - Optical Data Corporation, Warren, N.J.
1993 - 1998
Provided administrative and clerical support to the Marketing Vice
President and the 5- person Marketing Department. Managed a product preview
program, public relations database, purchase order record keeping, trade
show coordinator with event planning, customer service coordination.
Administrative Assistant- lntermodal Concepts, Warren, N. J. 1976- 1993.
Duties included billing, collection, payroll, purchasing, office
management, appointment scheduling, expense accounts, typing, and dictation
Skills:
Writing, proofreading, organizational and administrative support, knowledge
of office and management principals, ability to handle multiple tasks
simultaneously, knowledge of business and interpersonal protocol,
experience in management of confidential documents, familiar with Windows,
Word, Office, Microsoft Outlook., Excel and PowerPoint.
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