Administrative Assistant Customer Service

Loretta D. Marshall

Cell 818-***-**** ( ********@*******.***

SUMMARY

Highly organized Administrative Assistant offering ten plus years of

business and front office operations.

Experienced liaison between employer, customers and clients. Customer

service focus utilizing analytical, organizational, communication and

multitasking skills. Planner and organizer. Task-oriented. Flexible and

resourceful. Productive under pressure of deadlines. Strong professional

ethic.

SKILLS

Cisco Call System (Multi-Lines)

Accounts Payable (Bill Recon)

Organizer/Multitasked

Problem Solver

Customer Service Focus

Document Control

Supply Inventory

Call Center Coordinator

Microsoft Office

(Word/Excel)

Internet Research

** (Currently working temp assignments) 2009 - Current

PROFESSIONAL EXPERIENCE:

JPS Surface Solutions, Chatsworth, CA 2003 -2008

Administrative Assistant/Receptionist /Options Coordinator

> Act as Liaison between builder and homeowners.

> Ensure the proper processing of builder/homeowner inquiries through

phone, fax, email and other media.

> Monitor customer survey's and report status to management.

> Received).builder request update homeowner information in the lot

information DP Field.

> Communicate in a timely and professional manner to

builders/homeowners/staff on behalf of JPS.

> Handle incoming calls for multiple JPS locations (Cisco call system).

> Maintain and review monthly reports to establish cash due company for

options chosen.

> Handle customer/builder complaints and concerns, resolving matters in a

timely manner.

> Handle multiple task for human resources making sure I9's, medical forms,

enrollment forms where turned in, assisted where needed, mailing of

employee documents, updating some payroll/employee files with discretion.

> Compose company newsletters and distribute/do graphics for company flyers

for special events.

> Review and submit options payments fee's/escrow demands, implemented

proper procedure executing escrow demands.

Pacific Centrex Services, North Hollywood, CA 2001 - 2003

Administrative Assistant/Receptionist/Call Center Support

> Verify and confirm appointments for line conversion, post deposits to

customer accounts.

> Dispatch/driver log sheets for installs handle and screen incoming calls

for Call Center.

> Distribute incoming mail and maintain postage meter/order office supplies

> Compose and proof outgoing correspondence.

Rosewood Shutters - Montclair, CA

1997-2000

Administrative Assistant/Receptionist

> Provided administrative/secretarial support to Builders, agents,

clients, and their customers.

> Purchase and implant installation of materials.

> Process new and renewal applications, prepare and negotiate terms and

conditions, arrange premium financing and maintain projects through

troubleshooting, information gathering and collections.

> Retain existing clients using analytical, organizational, communication

and multitasking skills. Maintain spreadsheets, financial information

database,

> Create payroll attendance, personnel, and billing reports and

correspondence

EDUCATION

West Los Angeles City College - Los Angeles, CA

Credits towards Business Management Degree/Minor in Drama

Westchester Senior High School - Playa Del Rey, CA

High School Diploma received

Contact this candidate