Customer Service Supply Chain

Derrell Hudson

**** ***** *********, # ** ( Kansas City, MO 64110

816-***-**** ( ***********@*****.***

SKILLS SUMMARY

. Detail-oriented with exceptional customer focus and strong

professional acumen

. Dedicated team player with ability to take initiative with

professional confidence

. Ability to manage time and multiple projects

. Proficient in Microsoft Word/Excel, accurately type 40 w.p.m.

EXPERIENCE

Delivery Driver

. Loaded and unloaded vehicle with specified prescriptions to be

delivered/returned.

. Obtains appropriate signatures to verify receipt of special items

delivered and provides information regarding deliveries as requested

. Received and checks pick up, deliver, and/or packing slips for

delivery/pick up locations.

Material Handler

. Loaded and unloaded materials to and from designated storage areas,

such as racks and shelves, or vehicles, such as trucks.

. Read work orders or receives and listens to oral instructions to

determine work assignment.

. Sorted and stores items according to specifications.

Customer Service Representative

. Interacted with customers to provide information in response to

inquiries about products and services and to handle and resolve

complaints

. Documented user support activity, such as system problems, corrective

actions, resolution status, and completed equipment installations.

. Received payment and posting amount to customer's account; preparing

statements to credit department if initiating service disconnection;

keeping records of collection and status of accounts.

April 2010 to Present(part-time) Rockhill Pharmacy Deliver Driver

Kansas city MO

March 2003 to February 2009 Proffurmovers Material Handler

Kansas city Mo

August 1998 to November 2002 PageNet Customer Service

Anaheim, Ca

EDUCATION & TRAINING

State of Missouri Professional Registration

Pharmacy Technician Certification License valid through May 31,

2011

Supply Chain/Logistics Certificate Program Completion 10-03-09

University of Central Missouri Kansas City, MO

. Understanding of key strategies for improving customer relationships

. Knowledge of how to increase the efficiency of supply chain operations

. Development of analytical skills necessary to identify ways to improve

transportation, supply chain, and logistical processes

Class B Permit Expiration date

0/2011 US Army 3 years

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