Customer Service Sales

Brian Mathew Greene

***** *** ***** ** *******, CA 92336 909-***-****

********@*****.***

Objective

AN IDEAL POSITION WOULD UTILIZE MY EXISTING SKILLS AND EDUCATION, WHILE

PROVIDING ROOM FOR PROFESSIONAL GROWTH.

EDUCATION

BACHELOR OF ARTS, MASS COMMUNICATION

California State University, San Bernardino: San

Bernardino, CA

Major: Mass Communication

GPA: 3.77 (Dean's List Fall 2008, Spring 2009, Fall 2009 and Winter 2010)

Graduation Date: 3/2010

Related course work: Writing for Media, Media History, Media and Culture,

Communication Theory, Ethical Aspects of Communication, Television

Production, Advanced Television Production, Digital Video Editing

(Non-Linear), Broadcast Management, Advertising as a Social Communication

Associate of Arts, General Education

Chaffey Community College: Rancho Cucamonga, CA

Major: General Education

GPA: 3.02

Graduation Date: 6/2006

Related course work: Broadcast Audio and Announcing, Television

Production, General Studies

Skills & Abilities

Sales

Over seven years experience with working in commission based, sales

driven environment

Have met or exceeded sales quota every month of employment

Have provided superior customer service to earn return business with

consumers

Two years retail management experience

Communication

Have given leadership speeches to fellow employees to help motivate them

Have strong people, listening, empathizing and verbal skills

Strongly skilled in semiotics

Bachelor's Degree obtained in Communication

Technology

Over fifteen years experience with computers (i.e.. Computer Repair,

Internet, Word Processing)

Over six years with non-linear video production (short-form)

Have experience with such software as: Microsoft Windows, Microsoft

Office, Mac OS, Adobe Photoshop, Final Cut Studio, Sony Vegas, Sony Sound

Forge, Video Codecs, Blackboard, WebCT, Software Installation and

Troubleshooting

Have experience with computer hardware such as: Hardware Installation and

Troubleshooting, Wireless Networking, Print/Copy/Scanner/Fax Machines,

10-Key

Work Experience

RETAIL SALES CONSULTANT

AT&T Mobility - Rancho Cucamonga, CA

April 2010 to July 2010

Provided wireless and wireline solutions in a retail store environment

Provided superior customer service

Responsible for achieving numerous sales metrics

Reason For Leaving: Resigned due to a desire to seek full-time employment

Retail Store Representative

Verizon Wireless - Fontana, CA

October 2007 to October 2008

Provided wireless solutions for consumer and business

clients

Provided superior customer service

Responsible for achieving numerous sales metrics

Responsible for keeping good rapport with customers

for return business

Utilized outside sales techniques such as

cold-calling, prospecting, referrals

Counted on to drive Business-to-Business sales

Top Sales Representative June to July 2008 and Top

Palm Sales Q3 2008

Reason For Leaving: Left to complete my Bachelor's

Degree

Store Manager

Mobile Connect Inc. - West Covina, CA

November 2001 to October 2007

Ran the day-to-day store operations in a supervisory

capacity

Provided wireless sales, service and repair of

Sprint/Nextel products and services

Produced sales driven results, while leading a

successful sales team

Provided superior customer service

Responsible for keeping good rapport with customers

for return business

Served as the location's outside sales representative

Excelled in a commission-based sales environment

Top Sales Rep 2002-2006

Highly regarded amongst my peers for leading by

example

Reason For Leaving: Left to pursue a career with a

larger company

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