Customer Service Specialist

Jamar Christian

*** ***** ******* ● Stone Mountain, Georgia 30083 ● Phone: 404-***-**** ●*************@*****.***

CUSTOMER RELATIONSHIP SPECIALIST

Mr. Christian is a highly personable Customer Service Professional with over five years of experience in the retail

sale arena, call-center operations and the telecommunications and apparel industries. He has expertise in resolving

complex customer issues and possesses an excellent eye for detail conducive to identifying discrepancies thus

allowing for the reduction of fraud. His d emonstrated ability to gain customer trust and provide exceptional follow-up

has led to increased repeat and referral business.

CORE COMPETENCIES

Front-Office Operations Cash Management

Risk Assessment Inventory Management

HIGHLIGHTS OF CAREER EXPERIENCE

Customer Service Specialist

• Efficiently handled customer service needs of Verizon Wireless

• Manage customers interactions concerning payments via credit cards or checking accounts

• Stay up-to-date with new and changing technology and products in order to provide customers with

appropriate information related to current policies, procedure and service

Reservation Specialist

• Efficiently handled all customer service needs of USAirways’ clients.

• Managed all finance issues as they related to; credit card charges, payments, credits to client account.

• Communicated via phone with appropriate departments to resolve any customer relationship or owner

issues.

• Managed the changes to itinerary for clients travel.

Cashier

• Handled all customer requests and inquiries.

• Answered customers' questions about merchandise and advised customers on merchandise selection.

• Opened and closed cash registers, performing tasks such as counting money, separating charge slips,

coupons, and vouchers, balanced cash drawers, and made deposits.

• Arranged store displays of featured merchandise and dressed store windows.

EMPLOYMENT HISTORY

Ryla, Kennesaw, GA Customer Care Representative 2009 – Present

USAirways, Winston Salem, NC Reservation Specialist 2007 –

2009 Forever 21, Winston Salem, NC Cashier 2007

EDUCATION

Bachelor of Science: Music Education 2005-

2007

Winston Salem State University, Winston Salem, NC

Computer Skills: Microsoft Word 2007, Excel and PowerPoint

Contact this candidate