Customer Service Administrative Assistant

Tracy L. Harrington

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OBJECTIVE:

A position as an Administrative Assistant/Secretary.

SKILL SUMMARY:

Outstanding organizational skills. Excellent writing, communication

and interpersonal skills. Ability to work effectively both

independently and as a team member. Highly motivated. Attention to

detail and follow through. Decision maker. Extensive computer

abilities. Self-starter.

EXPERIENCE:

Van Pool Transportation, Wilbraham, MA

Driver

2008 - Present

Monitor and transport special needs children and adults to and

from schools and/or programs.

Key Accomplishments:

< CPR/First Aid Certified, Epi-Pen Certified

< Perform all duties in a consistent and timely matter

while adhering to a strict schedule.

< Maintain a positive environment where children and

adults feel comfortable and safe while being

transported. Maintain high level of confidentiality as

well.

Quabbin Regional School District, Barre, MA

Q.R.S.D. Media Center

Technical Support

2002

Supported all media center staff in the maintenance and

operation of all computers school-wide. Maintained tests and

scores for the Middle School Accelerated Reader Program, as well

as all reading material necessary for the program. Supported

the Middle School teachers in the implementation of the

Accelerated Reader program.

Key Accomplishments:

< Maintained the performance and security of all computers

school-wide on a daily basis.

< Maintained confidential computer user privacy

information for both the Middle and High Schools.

< Maintained and coordinated the use of all computer labs

school-wide.

< Performed all Library duties accurately to ensure the

efficient operation of the Media Center.

Quaboag On The Common, West Brookfield, MA

Nursing Home

Staff Scheduler

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Ensure adequate staffing to care for over 140 residents, prepare

monthly and daily schedules for approximately 150 Certified

Nursing Assistants and 75 Licensed Practical Nurses and

Registered Nurses. Administrative Assistant to the Director of

Nursing. Interviewed potential employees and followed-up with

reference checks.

Key Accomplishments:

* Assisted with document preparation for various

Department of Public Health investigations.

* Assisted in the coordination of training programs for

new employees.

* Assisted nursing staff with confidential resident

documentation.

* Maintained accurate attendance records for

approximately 225 nursing staff employees.

Herbert I. Cohen, D.D.S., Ware, MA

Dental office

Customer Service, Receptionist

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Customer service, assisted patients with billing inquiries,

setting up appointments in person and over the telephone.

Developed X-rays, autoclave operation.

Key Accomplishments:

* Interacted with patients in a courteous and pleasant

manner.

* Assisted hygienists in charting teeth and learning

medical/dental terminology.

* Reconciled insurance billing.

Tracy L. Harrington

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Education:

Management Skills Seminar; 2002 Time

Management Seminar; 2001

Quality Education System; 1994 Success Skill

Seminar; 1992

Professional Effectiveness Seminars; 1993,1994

Customer Service

Seminars; 1985-1988

Tantasqua Regional High School; 1984

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