Customer Service Manager

*** ***** **** ****** • NEWARK, NEW JERSEY *****

PHONE 973-***-****• E MAIL ********@***.***

TIFFANY C. DAVIS

OBJECTIVE

Distinguished and Experienced Unit Clerk with Military background

seeks employment within a professional work environment to utilize my

excellent written and oral communications for continual success with the

company.

EDUCATION

01/07 09/2008 Essex County College Newark, New Jersey

General Science/Nursing

n Expected Graduation: 2008/2009

06/04 08/04 Essex County College Training Inc. Newark, New Jersey

Certified Nurses Assistant

n Certification as a Certified Nurses Assistant

2002 2003 National Health Care Assoc. E. Orange, New

Jersey

n Certified Medical Assistant

Certified Laboratory Technician

n

Certified EKG Technician

n

Certified Phlebotomist

n

PROFESSIONAL EXPERIENCE

09/2009 01/2010 Home Depot Vauxhall, NJ

Customer Service Representative

•Cashier, customer service, data entry,

•opening and closing customer quotes.

•Called to inform customer special order merchandise.

•Placed orders for special orders, will calls, host/greeter.

2004 2007 Kessler Institute for Rehabilitation W. Orange, New

Jersey

Unit Clerk

n Acts as a receptionist for the nursing unit, answering telephone calls,

greeting and assisting staff. Answer questions and/or assist in problem

solving or re direct people t the proper resource.

Organizes and update all patient charts including proper forms with

n

proper labels, posting orders for validation by the nurse or nurse

manager. Assuring proper order of charts, and thinning of charts when

indicated according to guidelines. Assembles new patient charts,

including proper tagging and identification, forms, stickers, and face

sheets. Prepared admission packets for clinical staff, nurses, and

physicians. Processes admissions, discharges, and transfers. Data

entry, Microsoft Word, Access, Excel, HMS, and HMS Clinical View.

Review and carry out physician orders, initiate the necessary paper

n

work assuring that no order is implemented without the proper

signatures. Print reports and maintain data under the direction of the

nurse. Notifies Physician, Nurse, and other departments as well as

medical staff and consulting medical staff of new orders or request for

services according to established processes.

Arrange appointments for patient under the direction of the nurse.

n

Maintains supplies in support of the nursing unit, including clerical and

medical supplies, equipment, forms, as well as rentals or other special

purchases in collaboration with the nurse manager.

Assist with patient cal lights, patient transportation, and patient care

n

needs when needed and in accordance with their training and skill.

Makes copies and performs clerical support activities to assure

efficiency and provide support to the clinical staff.

05/0108/05 United State Army Reserve San Antonio, Texas

Patient Administrative Specialist (71 G)

n Organized clerical functions of the unit

Organized and update soldier charts and insurance.

n

Notify staff in timely manner pertinent soldier information.

n

2000 2002 LifeStar Response System Totowa, New

Jersey

Certified Emergency Medical Technician (EMT Basic)

n Provided basic life support.

Provided medical transportation to patients.

n

Administered oxygen, acquired vital signs, assessed patient and

n

documented findings. Preformed CPR and used a deliberator when

necessary.

3/00 9/00 The Blood Center of New Jersey, East Orange, New Jersey

Tele Recruiter

•Achieved sizable amount of donors to donate at local blood drives.

•Coordinated donor appointments.

•Utilized “In Touch” computer software as database for donor

information and blood type.

•Improved in customer service skills.

REFERENCES FURNISHED UPON REQUEST

Contact this candidate