Project Manager Process Improvement

Davania Hayslett

**** ****** **** ***** ( Roswell, GA 30076 ( Phone: 404-***-****

Email: ********@*****.***

Business Analyst/Project Manager

Great problem solving and analytical skills, communicates directly with the

client and gathers details of requirements. Have a wide knowledge and

experience in reengineering concepts and tools to improve processes and to

make the business effective and efficient. Expertise in client relations,

strategic operations, process improvement and project management to convert

the requirements into effective business designs.

Core Competencies

Project Management Management of Cross-Functional Teams

Corporate Communications

Report Preparation Development of Training Materials

Workflow Planning/Prioritization Risk Mapping Processes

Use Cases/Testing Business Strategies/Planning

Requirements Gathering

Technology

MS Visio, MS Office (Word, Access, Advance Excel (Pivot Tables, Vlookups)

PowerPoint),

JD Edwards, Dreamweaver, SQL, Office Conferencing-WebX

Education

south university - Savannah, GA

Bachelor of Science in Computer Information Systems, degree expected

12/2010

Professional Experience

Prenova - Atlanta, GA

Business Analyst/Project Manager, 6/2009 to Present

Manages business audit functions, overseeing a $2.3M budget and 8-member

team.

Gathers Business Requirements and writes a Product Requirements Document

(PRD) by working with the IT staff to improve workflow mapping and

applications.

Quickly understands the business requirements, business issues and data

challenges of client's organization and industry.

Reviews and edits requirements, specifications, business processes and

recommendations related to proposed solution.

Facilitated (JAD) Joint Application Development sessions to identify

business rules and requirements, Issues Log and then documents them in a

format that can be reviewed and understood by both business people and

technical people.

Functions as a primary bridge between the business, operations, and the

technical areas throughout the project cycle.

Establishes strategic partnerships with the business units to develop a

solid understanding of the business line; including the business plan,

products, and process and revenue streams.

Prepared Risk mapping procedures to complete Statements of Work

Establishes rollout and deliverables timeline for audit workflow program

management, reporting and key project deliverables.

Facilitates and trains end users/SME on the Bill Audit Smart Client

Workflow

J.K. Brown & associates - Atlanta, GA

Business Analyst 9/2005 to 8/2008

Gathered performance data; analyze system performance results, prepared

and delivered reports

Provided solutions and process improvement recommendations to telecom

customers, which meet the needs of the business group

Identified and validated high potential business opportunities for

stakeholders and developed customized business strategies that are were

aligned with corporate strategic objectives.

Wrote use cases descriptions

Exide technology - Alpharetta, GA

Account Manager, 8/2004 to 8/2005

. Served as primary account contact to multimillion-dollar accounts and

successful product launches

Provided primary customer contact responsible for the development of

business and relationships to assigned accounts

Business development of new accounts, supplies new account development and

customer competitor analysis

Analyzed and reconciled reports pertinent to assigned customer base

Partnered with supply chain to resolve issues and determine root causes as

well as identify ways to improve top performance with customers

Journalized weekly highlights regarding general activity, issues, and

concerns from clients, accounts and AEs

Assumed a lead role in pitch team meetings due to strengths in presentation

and negotiation skills, and helped close major accounts ($500K to $1M+

initial contracts).

spherion communications inc. - Atlanta, GA

Senior Business Analyst, 11/2000 to 8/2004

Gathered customer information from various tools; analyzed and manipulated

data using spreadsheets for telecom clients

Developed and generated ad-hoc reports; interacted with internal clients

regarding data availability to ensure the report provides the information

the internal client needed

Maintain service level agreement on quality and delivery turnaround time

Worked directly with sales and prepared workflow documentation, policies

and procedures and deliverables for business strategies

Identified business rules, data elements and definitions and edited to

support the business process under development

Assigned and managed projects range from $95K to $3M

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