Customer Service Manager

702-***-****(***********@*****.***

Amber R. Kotula

Objective

To obtain a long term challenging position with opportunities to

utilize my administrative abilities and grow with the company.

Experience

Apr 2009 - First Defense Security, Inc. Henderson, NV

Present

Service Department Manager

Oversee daily operations of service department.

Receive and process calls for service, repair, and additional

equipment from customers and partner company.

Provide technical support to customers when needed.

Coordinate with customer to schedule service work and follow up work

as necessary.

Schedule technicians and monitor their work productivity to ensure

that service requests are completed in a timely manner.

Determine materials needed to complete each service.

Submit Material Requisitions. Track materials from order through

installation.

Determine and submit billing to customer or partner company.

Review and resolve service billing complaints and issues.

Receive and process payment from customer and partner company.

Track and manage inventory.

Funding Agent

Tracked installations, reschedules, and customer cancel requests.

Received all technical paperwork and sales contracts.

Enabled customer accounts to become monitored by entering necessary

data from technical paperwork into Engarde software and submitting to

monitoring company.

Reviewed sales contracts for accuracy.

Received and compiled all necessary information for each file in order

to sell to third party: accurate contracts, proof of payment, credit

report, and any additional information as necessary to make the file

purchaseable.

Created weekly account purchase manifest.

Received payments in the form of check and credit card, and created

weekly deposit slips.

Alarm Permit Coordinator

Researched individual municipalities in each sales area to determine

alarm permit requirements.

Researched all information on alarm permit requirements, including

initial cost, renewal cost and terms, false alarm info and fees, and

critical jurisdiction information.

Received alarm permit applications, converting to PDF's as necessary,

and created database to store and maintain them.

Created, updated, and maintained alarm permit database and

spreadsheet. Distributed spreadsheet weekly to all personnel.

Oct 2000 - Jan The Selling Source Las Vegas, NV

2002

Executive Secretary / Marketing Assistant

Performed general office duties.

Managed position of specific web sites on Top 100 Portals.

Managed position of client web sites and advertisements on various web

sites.

Liaison between clients and web designers.

Ensured accuracy of all client invoices versus services performed.

Researched and implemented various marketing programs.

Assisted President and General Manager with all aspects of marketing

programs.

Liaison between client and vendors, negotiating costs with vendors and

providing results to clients.

Jul 1999 - Oct The CIT Group Las Vegas, NV

2000

Customer Service Representative / Loan Processor

Performed general office duties.

Reviewed incoming home loan applications to determine borrower's

ability to repay.

Analyzed income documentation, credit history, etc.

Obtained pertinent information from loan brokers to meet company's

requirements.

Ordered documents from outside sources including title reports and

flood certifications.

Reviewed title policy for any outstanding problems, including liens,

judgements, back taxes owed, etc.

Generated all loan documentation including Deed of Trust, Good Faith

Estimates, etc.

Met with borrower to sign loan documents or sent documents to title

company for signing.

Performed final review of signed documents to ensure accuracy of

signatures, dates, etc.

Disbursed funds to all necessary parties including title company,

appraiser, creditors, and borrowers.

Reviewed file for Quality Control.

Shipped file to Corporate Headquarters.

Mar 1998 - May Nevada Mortgage, Inc. Las Vegas, NV

1999

Receptionist / Administrative Assistant

Performed general office duties including customer service, filing,

faxing, photocopying, and ordering supplies.

Answered 16-line telephone system.

Scheduled appointments with prospective clients.

Met with and interviewed prospective clients.

Coordinated with Loan Processor to find investor programs to meet

client needs.

Performed post-closing activities including organizing file, ensuring

proper signatures and dates, and shipping file to investor.

Education

Aug 1993 - May Truman State University Kirksville, MO

1997

College Coursework

Studied General Courses

References

References are available on request.

Contact this candidate