Customer Service Medical

Ashley Kraska

**** ******* ***, *********, ** ***28 * 760-***-**** *

************@*****.***

Professional Summary:

* Extensive experience working in general public and medical office

settings.

* Interface well with others at all levels including patients, doctors,

and technicians.

* Hardworking with excellent interpersonal communication, customer

service, and office support skills.

* Proficient in Microsoft Word, Access, Excel, Power Point, Outlook

2003, Intranet/Internet.

Education:

San Diego Mesa Community College, San Diego, CA: Associates Degree May

2010

> RHIT exam is scheduled for 10-02-10

MiraCosta College, Oceanside, CA: completed 30 semester hours

Fallbrook High School, Fallbrook, Ca: received diploma June 1999

Experience:

Palomar Pomerado Health February 2006 to April 2008

Health Information Specialist II:

Primarily responsible for assembling and analyzing all inpatient

charts after discharge and assign deficiencies as appropriate.

Prepares, edits, and routes correspondence, forms, flyers and other

documents. Creates and edits reports; send and receive faxes; routes

documents for signature; Accurate and timely record processing to

include: loose report filing, pick up discharge paperwork, create new

patient folders and update old ones, place inpatient and outpatient

charts in established order, filing charts in terminal digit order,

conduct routine chart purge projects, assists costumers over the phone

and at the front desk with release of information requests, and pull

charts for physician completion or review.

Health Information Services Coordinator:

Understands the balance between protecting patient's right to privacy

and the need to utilize patient information for the good of the

patient and the hospital. Sequence appropriate ICD-9 and CPT codes

through the hospital coding and abstract system to facilitate billing

and data collection/transmission within established timeframes.

Balance figures and compile statistical reports, extrapolate clinical

information from medical documentation, input data into computer

database, analyze, research, and assign deficiencies to patient

records, maintain multiple logs, reports, and audits.

Fallbrook Hospital May 2006 to July 2007

Admitting Clerk:

Interviews patient or patient's representative to obtain necessary

personal and financial information for computer entry, with emphasis

on quality. Prepares patient record and needed demographics. Obtains

and verifies insurance coverage. Completes and obtains signatures on

required forms. Collects co-payments, deductibles, and other cash

payments as needed. Balances daily payment sheets. Routes patient

demographics to pertinent departments. Ability to organize tasks,

work independently and adapt to changing priorities. Ability to

function in a minimally supervised environment with exceptional

attention to detail required.

Business Plus Corporation, Naval Hospital, Camp Pendleton, CA.

July 2004 to January 2006

Refractive Surgery Coordinator/Medical Records:

Performs clerical and administrative duties for the department in

accordance with procedures and guidelines peculiar to the

Ophthalmology Department. Performs routine tasks such as answering

telephones, taking messages and/or referring callers to appropriate

staff member. Answers routine questions regarding clinic services and

procedures and refers questions above scope of knowledge to the proper

authority. Schedules clinic appointments for patients, verifies DEERS

eligibility status, and changes demographic information within the

Composite Health Care System (CHCS). Enters into CHCS those patients

not previously entered for that day, i.e. walk-in patients, telephone

consultations, etc. Enters appropriate ICD-9/CPT coding information

in the ADS system. Assembles Refractive Surgery patient's history,

procedure records and analyzes charts. Developing, interpreting, and

implementing policies/procedures. Uses an automated computer system

for data entry; monitoring, tracking progress, and outcomes; and

preparation of reports for the department.

Additional Information:

Two Customer Service Awards from Naval Hospital, Optometry Department.

Received several "Cause for Applause" pins from coworkers from Palomar

Pomerado Health for being an outstanding colleague.

Contact this candidate