Training Quality Assurance

BRUCE PARK

** ********* ******

Princeton, NJ ***40

Cell: 609-***-**** ***********@*****.*** Home: 609-***-****

SUMMARY

Training professional with extensive business experience analyzing needs and customizing

solutions. Expertise in classroom training, virtual training, technical writing, and technical

support. Committed to increasing the productivity of colleagues and clients.

PROFESSIONAL EXPERIENCE

MOTOROLA, Horsham, PA 2008 – 2010

Senior Training Specialist

Managed Learning Management System (LMS) software for set-top box division serving over

3,000 internal and external clients, worldwide. Re-engineered training department processes and

implemented LMS internationally. Provided technical support to course developers in web

course authoring, curriculum development, and web conferencing (WebEx, GoToMeeting).

Served as liaison between LMS vendor and training management team. Developed database

reports and tested software for quality assurance.

• Managed international project of developing and implementing e-commerce enhancements to

global LMS, increasing Europe, Middle East, and Africa enrollments significantly.

• Designed in-house course evaluations saving $8K, annually, from outsourced vendor.

• Facilitated consensus among staff on $5K worth of graphic design improvements to LMS,

improving corporate image and customer satisfaction.

WASHINGTON MUTUAL BANK, Dublin, CA 2002 – 2008

Senior Training Delivery Specialist

Regional responsibility for training needs of over 200 mortgage processing center staff in Home

Loans Division of northern California. Conducted curriculum-based training in classroom and

virtual settings.

Classroom Training

• Taught over two dozen types of classes in software systems, financial analysis, underwriting,

policy and procedure, and soft skills.

• Instructed classes with up to 24 learners and custom-tailored one-on-one coaching sessions.

• Assessed training needs through surveys and consultations with managers.

Virtual Training

• Pioneered use of WebEx training in division, reducing costs and increasing enrollments.

• Recognized as in-house expert and lead trainer for virtual training applications, increasing

productivity of instructors and instructional designers.

Technical Writing

• Developed content for regulatory compliance and course updates.

• Published training tips and job aids, which increased productivity.

• Created intranet content for sharing information among colleagues, which reduced downtime.

BRUCE PARK PAGE TWO

FIRST REPUBLIC BANK, San Francisco, CA 1999 – 2002

Information Systems Trainer

Served as one-person training department for over 500 employees in 26 offices. Developed,

implemented, and coordinated training for software and hardware supported by the Information Systems

department.

• Developed and conducted training classes for data warehouse software, productivity software, and

hardware applications in San Francisco Bay area and nationwide.

• Designed and implemented New Hire Technology Orientation (e-mail, network file management,

phones, voicemail, and Intranet), reducing Help Desk calls and increasing new hire productivity.

• Introduced use of remote-access software and video conferencing hardware to conduct virtual classes,

reducing costs and increasing enrollments.

• Developed and implemented the first Web-based training applications for Intranet.

• Served as in-house software expert on data warehouse, contact management, MS Office applications,

and LMS, as well as fielding escalated support calls from Help Desk.

• Researched and purchased Web-based training and Learning Management System (LMS).

• Created first Training Library system in department, empowering staff with books for in-depth study.

COMPUSA, Dallas, TX 1998 – 1999

National Instructor

Traveled nationally with team of trainers to serve large organizations with outsourced training projects.

Two examples of training assignments were a proprietary order management software rollout for

Williams Communications Solutions in Texas, and a proprietary application suite rollout for the Social

Security Administration in Oregon. Between projects, conducted desktop application software classes at

CompUSA Training Centers in southern California.

SOLSOURCE COMPUTERS, Carlsbad, CA 1996 – 1997

Marketing Specialist

Transitioned from Inside Sales to training marketing and sales staff on Lotus Notes-based sales force

automation software, and developed a new database marketing management system in Microsoft Access.

CERTIFICATIONS AND SKILLS

Microsoft SharePoint Administrator

Certified Microsoft Office Master User Specialist

Expert knowledge of Learning Management System (CertpointVLS)

Expert knowledge of web course authoring tool (Content Creator)

Certified A+ Service Technician, Microsoft Windows / DOS specialty

Certified Competent Toastmaster of Toastmasters International.

Licensed Health and Life Insurance Agent (New York)

EDUCATION

BA, Rhetoric and Communication, University at Albany SUNY

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