Customer Service Information Technology

Location:

Posted:

September 22, 2010

NANLONG S. GIMBA

424-***-**** – Email address: *******@****.***

Career Objective__________________________________________________________________

Seeking a PC Technician and/or Help Desk Support position with advancement opportunities that will

utilize educational training and acquired skills to contribute to organizational development. Areas of interest

include: Network Administration. Desktop/Helpdesk Support/Break fix and Application support Possess in-depth

knowledge of computer hardware and software installation and use complimented by excellent

communication and customer service skills.

Computer Skills and Abilities_________________________________________________________

• Install, configure and maintain various Windows operating systems including 2000, XP, and NT

• Assemble personal computer systems including installation of motherboards, modems,

sound/video cards, networks cards, CD drives, Floppy disks, and related peripheral devices

• Utilize Microsoft Office and internet applications including Word, Excel, Power Point, Access,

Internet Explorer and Outlook 2000

• Work with and understand DOS and Linux fundamentals

• AC & DC Electronics

• Demonstrate working knowledge of TCP/IP protocol

Computer Projects (at ITT Technical Institute)

• Completed projects for Local area network Analyst training at the ITT Technical Institute in: Microsoft Visio; C+

+; C for Windows; dbase I 1; Clipper; Basic networking

• Earned a 100% for first 'C for Windows' project plus three others for Visual Basic and other languages

Education______________________________________________________________________

ITT Technical Institute, Anticipated Graduation: Sep 2011

Torrance, CA

Associate of Science Degree

Information Technology-Computer Networking Systems

Employment History_____________________________________________________________

Dollar Tree Stores, INC. May 2009 to present

Torrance, CA

Customer service/Clerk/Stockman

Assist customers, stock shelves, (maintaining orderly/ well organized)

American Guard Service, AGS. March 2010 to present

Port of San-Pedro, CA

VIP X- ray Screener/ Security Guard.