Customer Service High School

Dear Sir or Madam,

Currently at the threshold of my career I have been researching

companies that I feel would be a great fit for my professional interest.

After learning about this opening, I thought this position would be a

wonderful way to start a new career. I look forward to being a part of the

team.

I have enclosed my r sum for your review as the first step in the

application process. I trust you will find my early experience to be a

strong indicator of what I would contribute as a skilled, hardworking

member of your team.

Thank you in advance for your time and consideration. I hope to speak with

you soon.

Yours Truly,

CORTNEY JETER

Cortney Jeter

1500 E Arthur Shores Drive

Birmingham, Al 35211

PH: 205-***-**** (c)

PH: 205-***-**** (h)

1. EDUCATIONAL BACKGROUND

UNIVERSITY OF ALABAMA

2005-2009

MAJOR: BUSINESS ADMINISTRATION

WENONAH HIGH SCHOOL

2000-2004

GENERAL EDUCATION

. Career Objective

To gain not only a job but a career, that challenges me to use my skills,

hard work and dedication to perform daily duties.

2. WORK HISTORY

LabCorp

Present

Health Care Billing Specialist

Posts patient information at the set production level while maintaining a

97% quality rate, works billing exceptions reports in an electronic format

by utilizing the systems tools for resolution. I have also completed an ICD-

9 course which enables me to translate and update diagnosis codes.

Wachovia Bank

06/2009-10/2009

Loss Fraud Dispute Specialist

Use appropriate investigative techniques to analyze information needed and

determine liability and impact of each case, including the mitigation of

financial losses and or business interruptions to Wachovia. Negotiate and

settle claims with customers of collect losses from responsible party.

Answers customer calls and work cases. Perform general account handling

functions...opening, closing, restraining, etc

T-MOBILE USA

04/2007-04/2009

Financial Care Representative

Maintain exceptional customer service Negotiate payment arrangements

Collect payments on past due accounts Meet department productivity and

quality standards Demonstrate positive and cooperative behavior with

customers and coworkers Increase the customer experience by providing

information on new products rate plans and services through up selling

Opportunities. Light clerical duties: typing, faxing copying, filing.

AMSOUTH BANK 06/2006-

04/2007

Collections Specialist

Collect delinquent payments working with customers to prevent foreclosure

while minimizing company interest losses. Contact delinquent customers by

telephone and by mail for payment arrangements. Clerical duties: filing,

typing answering phones

.

Contact this candidate