Customer Service Medical

John R. Harvell

*******.*@*****.***

Current Address

**** ***** ******* ****; Apt 2003

Mesa, AZ 85204

Mobile Phone: 480-***-****

Work Experience The Daily Source, Telecommute, Summer 2010 to present

Volunteer Content Editor

Worked as part of a team with a Layout Editor utilizing a

live chat program.

Ensured that news headlines and article summaries were

posted in the proper designated format.

Chartis Insurance, Phoenix, AZ, Winter 2006 - Spring

2010

Claims Representative

Provided excellent customer service to injured workers,

employers, vendors and other business partners, over the

phone and through email correspondence.

Often resolved issues and inquiries with one phone call

and performed follow up as needed for more complicated

issues which required more time to resolve.

Was a consistent team player in the unit by assisting

with training and other tasks.

Learned medical terminology and jurisdictional

regulations to effectively handle claims.

Effectively prioritized tasks in a fast paced office

environment.

Successfully worked with employers and injured workers to

verify employment and demographic information.

Utilized claims handling knowledge to convince insureds

and management to provide settlement authority on

litigated cases.

Worked with attorneys to negotiate settlements with

Injured workers.

Utilized a web-based program to document claim

activities.

Computer Skills Windows 95/98/XP/Vista/7, Microsoft Word, Microsoft

Excel, Microsoft PowerPoint, Microsoft Outlook.

Education Arizona State University, Tempe, AZ

Bachelor of Arts in English, May 2006

GPA 3.18

Deans List, Spring 2005

Contact this candidate