Customer Service Administrative Assistant

*** ****** **** **. 919-***-****

********@*****.***

Apex, North

Carolina

Beth-Ann DeAngelo

Objective To obtain a challenging position with a company

where I can utilize my knowledge and experience in

order to make a contribution to the organization's

growth and success.

Summary of Over 9 years of customer service

Qualifications Over 6 years of medical office experience

Over 6 years of experience assisting with company

building functions

Extensive training in office operations, conflict

resolution and

maintaining customer relations

Experience 2005-Present N.C. Eye, Ear, Nose & Throat

Durham, NC

Office Administrative Coordinator

Oversees and coordinates patient appointments and

physician schedules, schedules all patient testing,

triages all incoming calls and correspondence,

maintains equipment, orders supplies and handles all

physician credentialing paperwork Responsible for

providing exceptional patient care ensuring

consistent, professional image and conflict

resolution

Responsible for providing exceptional patient care

ensuring consistent, professional image and conflict

resolution

Ensuring proper chart documentation, maintains

efficient daily clinic operations by handling

multiple tasks independently

2003-2005 Bassett Furniture

Orange, CT

Office Assistant

Supervised eight personnel, assisted with company

building functions

Responsible for training of new personnel in

administrative tasks and organization

Ensured continuous administrative support operations

throughout the entire district's organization

Responsible for eight million dollars in property,

office automation, and equipment

2000-2003 TLC/Eye Surgical Consultants

Fairfield, CT

Administrative Assistant

Responsible for appointment scheduling, answering

multi line phone system and performed as liaison to

referring physician offices

Counseled patients regarding surgical procedures,

financial expectations and financing options

Responsible for preparing lecture and multimedia

educational materials for surgeons' speaking

engagements and seminars

1998-2000 Healthsouth Norwalk, CT

Administrative Coordinator

Managed front office including billing, budgets, and

daily operations

Responsible for customer relations, patient

scheduling and promoting good patient relations

Supervised insurance pre-certification and

verification, taking copays and ensuring proper

documentation for all treatment

Education 2005 Danbury Hospital School of

Surgical Technology

Valedictorian, maintained a 4.0 GPA

Recipient of 2005 Foundation for Surgical Technology

Scholarship Award for Academic Excellence

Winner of 2005 Thomson Delmar Learning Scholarship

for Academic Achievement

Member of the AST National Surgical Technology Honor

Society

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