Customer Service Manager

MARITA G. LOGAN

****- * ***** ***** ** 434-***-****

Raleigh NC 27607 *******@*****.***

SUMMARY

A customer focused, highly organized, service professional with proven ability to manage resources,

relationships, and processes to achieve results in a fast pace environment. Utilizes personal expertise

and strong follow through skills to ensure that timelines and goals are met above requirements. Ability

to achieve immediate and practical business results by concentrating on details and procedures. Have

the ability to deal professionally with sensitive and confidential matters and materials.

PROFESSIONAL EXPERIENCE

Accounting Principles, Temporary Service (American Red Cross) Raleigh, NC

A leader in offering workforce solutions in the accounting and financial services industries 2010

Accounting / Administrative Assistant

• Use various software programs

• Perform a variety of detailed administrative and/or support services to the organization

• Work with confidential material, account numbers, W-9’s

• Use various office equipment

• Prepare correspondence for third party emails and maintain files

• Bank Reconciliation

• Transaction Edit Reports

• Mail out Invoices and Checks

CIT GROUP, Danville, VA 2005 – 2009

A world-wide provider of business loans, financial services, and financing solutions

Accounts Receivable Analyst

Efficiently identified and resolved differences in customer payments in a timely manner

Calculated deductions and over-payments

Utilized online inquiry files for research

Accurately posted transactions to balance a check

Entrusted with safeguarding sensitive customer and client confidential information

Met and exceeded company quotas for accuracy and productivity

FURNITURE EXPRESS, Danville, VA 2001 – 2004

A high-end retail furniture store

Manager Assistant

Directed incoming calls to appropriate staff

Made travel and delivery arrangements

Provided excellent customer service

Operated various office machines

Provided necessary reports to the manager

Handle the special order items

Improved office efficiency and customer service by changing the filing system

Promoted to accounts payable manager

Proficient in all aspects of customer service

LIBBY HILL RESTAURANT, Danville, VA 1998 – 2002

A seafood restaurant

Cashier/Hostess

Greeted and seated customers

Took customer orders when needed

Operated the cash register and entrusted with a large amount of money on a daily basis

EDUCATION

Averett University, Danville, VA National College, Danville, VA

Bachelor of Business Administration A.S. in Business Management

Prospective Graduation December 2010 Certificate in Computer Systems

CIT GROUP – CERTIFICATIONS

Preventing Workplace Harassment – 2007

Global Date Protection and Privacy – 2008

Understanding the Foreign Corrupt Practices Act - 2008

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