Customer Service Sales

Melissa Honyumptewa 602-***-****

**** *.**** **. ***#101 Pmb#195 Mesa, AZ 85201

***************@*****.***

Summary

Experienced Customer Service Representative seeking employment where the

use of previous skills may be applied. Key strengths and work ethics

include:

Excellent interpersonal and written Computer proficient

communication skills Organizational and problem solving

Ability to learn and adapt to new skills

processes and systems Team player and attention to detail

Office management skills (phones,

fax, filing, copying and customer

relations)

Professional Experience

Tungland Corporation, Phoenix, AZ

08/2007-03/2008

Daytime Facilitator

Responsibilities:

Provide day treatment for adults with developmental disabilities. Training

in basic life and social skills such as being self responsible for words

and actions, following directions and problem solving.

Assisted with "hands-on" learning through recreation, community and

education based activities, such as restaurant dining, movies and bowling

etc.

Cared for in group homes while prompting personal independence and

protecting from harm to self and others. Ensuring basic health, personal

hygiene, behavior treatment plans, and distributed medication as

prescribed.

Rhino Publications, Mesa, AZ

01/2006-05/2006

Sales/Customer Service Rep.

Outbound

Responsibilities:

Excellent use of interpersonal skills as built rapport with potential

customer, with the ability to with hold criticism and objection.

150+ business to business scripted cold calls a day were made as developed

innovated sales techniques to obtain and secure new business.

Displayed a high level of customer service, empathy and respect within a

quota driven environment.

Affinitas, Mesa, AZ

07-2005-12/2005

Sales/Customer Service Rep.

Inbound/Outbound

Responsibilities:

Update and verify information to customers with existing accounts in a

timely manner while keeping confidentiality.

Use of computer skills as toggled between multiple screens to log and

record call activity into company systems.

Communicated account balances and negotiated with customer to purchase

new/more products as an up-sell.

Desert Marketing Publications, Mesa, AZ

04/2005-06/2005

Outbound Telemarketer-Part time

Responsibilities:

150+ scripted cold calls a day were made as persuaded and negotiated with

residences to purchase services.

Respond to telephone inquiries and complaints using standard procedures.

Communicates appropriate options for resolution in a timely manner.

Gather information, researches/resolves inquiries and logs customer calls.

Education

Phoenix College, Phoenix, AZ

Sociology Major

01/2009-05/2009

Central Arizona College, Coolidge, AZ

General Equivalency Diploma

07/2004

References

References are available upon request.

Contact this candidate