Customer Service Project Manager
Resume:
Pa Sanna Ceesay
Arlington, TX, 76013
Cell: 469-***-****
E-mail: *******@*****.***
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CISCO CERTIFIED NETWORK ASSOCIATE
Objectives
A determined and result-driven professional with active and dynamic
approach to work, ensuring tasks and objectives are achieved within set
time scales. Possess extensive experience in Inventory / Quality control
and Technical/Network Support (IT), with excellent inter-personal and
communicational skills for the building of strong internal and external
business relationships. Proactive and takes initiative in meeting and
resolving challenges with a strong drive and a keen business mind. Work
well as part of a multi-functional team motivating and encouraging
colleagues at the same time adopting a logical and methodical approach to
planning and organization, maintaining quality as a priority to ensure the
delivery of set objectives.
Education:
University of North Texas: Working on Bachelors Degree, Computer
Information Technology, College of Engineering
G.P.A 3.0
Cisco Certified Network Associate (CCNA 640-802), July 2009
Navarro College: General Studies January 2005 - May 2008
Inventory Control
CVS/Caremark Distribution Center, Ennis, TX May
2005-Present
Responsibilities:
. Run a series of inventory reports on daily, weekly, or monthly basis
and perform detailed analysis of item performance.
. Develop accurate, consistent, and enhancements to the inventory
reporting structure
. Weekly, monthly, quarterly audits of inventory, paper work
miscellaneous
. Perform inventory adjustments (quantity and price variance analysis)
. Perform visual validation of received merchandise to description and
package details from original purchase order.
. Data entry
. Customer service
. Manage the RTV (Return to Vendor) process. Includes item documentation
- tracking, adjusting / destroying.
. Input product description information in current inventory and
internet systems
. Maintain and accountability from high levels of customer service
(internal and external).
. Perform in a manner consistent with company Vision, Mission Statement
and Operating Principles.
Sterilite Manufacturing Corporation, Ennis
Jan 2005 - May 2005
Responsibilities:
. Machine operator
. Quality control for material
Technical/Field Support Technician
Netpage Solutions, Kanifing, The Gambia
Jan 1999 - Jan 2005
Responsibilities:
. Assist with primary support contact for end-user technology related
issues
. E-mail setup and support e.g. Outlook, Outlook express, Windows mail,
Entourage
. Installation and upgrading of web browsers like IE, Firefox, Chrome,
Safari, opera
. Work through remote desktop
. Answer incoming calls and provide end user support
. Assist with building, configuring, and deploying computers to staff
. Run, fix and test cables for connectivity
. Troubleshoot and Repair System Problems
. Run Tests on Servers, Desktops, Notebooks, Routers, Switches and other
equipment.
. Phone support to customers
Skills
. Experience in using Word, Excel, HTML, PowerPoint, Access, IE,
Firefox, Outlook, Outlook express, Windows mail, entourage
. Basic programming skills, C++
. Data entry
. Make straight through, Cross over and Patch Cables.
. Fix wall sockets
. Multitasking
. Troubleshooting networking connections
. Make network cables 10 mbps, 100 mbps, CAT5
. Able to learn new computer programs and application quickly, with
little instruction
. Able to work well in teams and independently
. Call center / Helpdesk experience
. Mainframe CICS experience
. Experience forklift, stand-up, seat down, reach truck and walkie ryder
driver
. UPC scanning, validation and activation
Achievements:
. Volunteer First Aid, CPR & First Aid responder
. Introduction to Management Certificate CVS
References:
Supervisor (Current Job; CVS/Caremark)
Carrie Real
Supervisor RX and IC Department
CVS
T: 214-***-**** ext: 5014
E: *****@***.***
Manager/Technical Supervisor (Previous job; Netpage Solutions)
Professor Robin Isard
Project Manager and Systems Librarian
Project Conifer & Algoma University
1520 Queen Street East
Sault Ste. Marie, ON
PGA 2G4
T: 705-***-**** EXT 4360
E: *****.*****@*******.**
Professor University of North Texas (Current University)
Afrin Naz, Ph.d
Computer Science/Engineering
UNT
*****.***@***.***
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