Manager Customer Service

CHRISTIAN D. GOMEZ

**** ******** ****, ****** ******, MD 20910

Phone: 301-***-****

E-mail: *********@*******.***

Objectives

To obtain a position in the Hospitality and Tourism Industry that will enable me to use my strong organizational

skills, educational background, and ability to work well with people. To secure a position with a well established

organization with a stable environment that will lead to advancement

Education

Bachelor of Business Administration in Tourism and Natural Areas Management (UTE University, Ecuador,

November 2006 GPA: 3.1)

Associate of Applied Science Degree in Hospitality Management (Howard Community College, MD, May 2010,

GPA: 3.6)

Employment History

Office Assistant/Front Desk, English Language Learning Center – Howard Community College, January 2008 to

August 2010.

Provide administrative support to the department director, administrative staff, advisors, and teachers . Duties

include general clerical utilizing standard office equipment and Microsoft office, receptionist and project based

work.

Provide office orientation and training for new employees

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Help organizing events for student and teachers: trips, orientations, meetings, school and program activities

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etc.

Setup and coordinate appointments

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Support staff in assigned project based work: application process, testing, registration, advising, payments,

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and refunds.

Translations (English Spanish)

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Summer Camp Assistant/Front Desk, Summer Kids College Program “Kids on Campus”, Howard Community

College, MD, Summer 2008, 2009, and 2010

Assist directors, instructors and children ages 7 16; duties include: administrative duties, set up, organize

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and provide classes with supplies, helping with art projects, games, and other activities, coordinating snack,

breaks and lunches, interacting with parents and supervising children.

Internship as Restaurant and Banquet Server, Davidson Hotels and Resorts at Sheraton Washington North,

Beltsville, MD, April 2009 July 2009

Assisted Restaurant and Banquet Manager in the serving of guests during restaurant or banquet functions to ensure

positive guest experience.

Restaurant Server

Provided superior guest service, friendliness, and successfully mastered restaurant’s system (MICROS) and

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routines.

Promptly greeted guests and took orders.

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Accurately prepared checks and handled payments.

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Bussed tables and stocked service areas with supplies.

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Banquet Server

• Set up banquet room as instructed by Manager to include linen, serviceware and glassware.

• Attended roll call meetings before events to learn function particulars, including guest and hotel

expectations.

• Served the food and/or beverage in the order and to the expectation of the Manager to ensure consistency

throughout the banquet.

• Replenished beverages as necessary, and checked with guests for overall satisfaction.

• Reset banquet room according to Manager’s specifications to ensure the readiness of the room for the

following function.

Spanish Class/Assistant, English and World Languages Division, Howard Community College, MD, Spring 2008.

Assisted teacher with projects in classroom setting. Helped with class review, administered tests and graded

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work. Responsible for the oral and communication aspect of the class.

Spanish Tutor, Learning Assistance Center, Howard Community College, MD, Fall 2007.

• Provided individual instruction to students from 17 to 40 years of age.

Travel Agent, G.S.A International Travel Agency, Quito, Ecuador, Oct 2004 Oct2005

• Created and schedule travel for groups and individuals using the company’s service providers.

• Arranged clients destinations, mode of transportation, appropriate travel dates, financial considerations, and

accommodations.

• Customized and sale individuals and/or groups travel packages to accommodate special needs.

• Provided clients with area specific travel information such as geographic features, local customs,

restaurants, special events, and points of interest. Imparts international travel information to client, such as

passport, visa requirements, customs regulations, and currency exchange rates.

Skills and Activities

Fluent in Spanish

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ServSafe Certification, National Restaurant Association MD, November 2008

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Creating Outstanding Customer Service Certificate, EDFUD’S Training, MD, December 2008

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Member, PTK International Honor Society, Alpha Alpha Sigma Chapter, December 2009

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References provided upon request

Contact this candidate