Sales Assistant

Ramani Mathew

**** ****** ***** *****, *** ***

Durham, NC 27707

Ph: 919/824-1552

********@*****.***

OBJECTIVE

A customer-facing position in sales, operations, or product support with

an upbeat team

STRENGTHS

. Self-directed, resourceful problem solver who takes initiative, thinks

on my feet, and has an excellent work ethic

. Good at communicating verbally, visually, and in writing with diverse

constituencies in person and via technology

. Excel at getting things done by collaborating with others, being

persuasive, taking initiative, making judgment calls

. Proficient MS Word, Excel, PowerPoint, Lotus Notes; basic HTML and

Dreamweaver 8; learn new software rapidly

RELATED EXPERIENCE

Contract jobs throughout the Triangle, North Carolina, through various

staffing agencies, 2002-present, including:

July I-9 Coordinator, IBM India US, RTP, NC (through Manpower)

2009-Fe Audited US I-9 Immigration Work Authorization forms for new hires

b 2010 using e-Verify and INS Zoom. Maintained paper files of employee I-9s.

Answered employee questions by phone and e-mail.

Jun Program Administrator, IBM Academic Initiative, IBM, RTP, NC (through

2006-Ap Manpower)

r 2007 Provided operations and online marketing support for the IBM Academic

Initiative program (IBM's global college program):

and http://www-304.ibm.com/jct09002c/university/scholars/academicinitiativ

Aug e/

2007-Ja Established productive working relationships with Academic Initiative

n 2009 staff throughout the world: responded to ad hoc database search

requests from country representatives, coordinated country approval of

membership requests from new universities.

Managed e-mail received from program website: provided basic tech

support for site access and functionality, routed more complex issues

to relevant IBM product support groups.

Validated program eligibility for several hundred new professors who

joined the program each month worldwide (Internet search), which

ensured that the program's assets were well protected (for periodic

internal IBM audits of the program itself).

Updated site content for site Managing Editor (HTML and Dreamweaver

8).

Coordinated monthly pre-production process for site electronic

newsletter: liaised with IBM global sales, and product management

staff who provided content; assembled copy into Word template;

proofread final electronic publication, tested URLs, ensured that

images and clips loaded (basic usability testing).

Aug El Greco to Velasquez Exhibition Volunteer, Nasher Museum, Duke

2008 - University, Durham, NC

Nov Community volunteer during very busy major art exhibit (covered

2008 nationally by Time magazine); worked one weekend day or evening shift

per week. Sold exhibition audio guides to museum patrons and showed

them how to use them; answered questions about the exhibit, the

museum, and about the Triangle, NC.

Jul-Aug Administrative Legal Assistant, GlaxoSmithKline, RTP, NC (through

2007 Monarch Services)

Worked with a team of intellectual property attorneys and paralegals at

major pharma company: Used Google Scholar and other online search

tools to search scientific literature to document current state of the

art for pharmaceutical patent filings in the US, the European Union,

and Japan. Entered findings into proprietary Lotus Notes databases.

Jan-Jun Marketing Assistant, Wellpath, Chapel Hill, NC (through Manpower)

2002 Supported sales and marketing group at HMO where workload increased

30% during assignment: learned proprietary software and generated

requests for proposal (quotes); created contracts and other client

communication materials (Word MailMerge); took calls from client

brokers.

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