Customer Service Manager

Valerie Williams

*** *. ******** ***. ********, CA 95008 408-***-**** ********@*****.***

Live Oak High School Diploma

Skills

Microsoft Office, QuickBooks Pro and basic knowledge of Adobe Professional

70wpm and 10key by touch typing skills

Active listening, problem solving and communication skills

Relevant Experience

Saramark, Inc. 11/2006 to present

Admin/Sales Assistant

Accomplishments:

Saved our company $30,000 annually on wireless services after taking over account.

Updated our current marketing materials with a new design, photos and professional printing

Answer phones, mail, filing, running errands and anything else that needs to be done.

Prepare project bid and SVBE documentation

Organized domestic travel arrangements, trade shows, lunch and events for executives as well as all employees.

Monitor and track leads, make contact with school district on upcoming project and state bond progress.

Assist customers and subcontractors in any way possible

Administrator of vendor accounts for Lowes, Home Depot, Fastrak, fuel cards

Earthbound Farm (Office Team) 6-2006 to 11-2006

Assistant to VP of Sales

Accomplishments:

Trained temporary employees on FDA recall documentation procedure and oversaw progress

Coordinated tradeshow schedule for all attendees, hospitality suite, dinner reservations and travel.

Organized weekly manager meetings including schedule conference room and delivery of lunch.

Prepared timecards and expense reports for district managers located across the country.

Extreme Learning Center, Inc. 11/2005 to 6-2005

Office Manager

Accomplishments:

Implement a student check in/out process to simplify billing and create more time for face to face customer service.

Initial contact with students and parents for all customer service needs, high volume of sales generated at my desk

Billing and payment application on monthly basis utilizing QuickBooks Pro

Logistical coordination of laptops, instruction materials and school supply to at least 20 remote locations

Purchasing for entire company with the exception of IT. Supplied schools with educational materials and snacks.

Commerce West Insurance Co. 2/2001 to 8/2002

Billing Clerk

Accomplishments:

Learned company billing system well enough to train new employees and temps within two months which lead to my

temporary employee contract being bought out and I was brought on as a full time employee.

Applied premium payments and provided excellent customer service over the phone as well as in person to agents and insured’s

alike.

Processed company bank deposits of premium payments, in excess of $150,000 daily, with 100% accuracy every time.

Ran repots and issued refund payments accordingly on a weekly basis.

OneSource Landscape & Golf Services 1/1999 to 1/2001

HR/Payroll Clerk

Processed time cards and electronically transmitted to corporate offices for payment.

New hire/terminated employee paperwork and benefits paperwork.

Held bi-annual informational meetings in regards to health insurance changes or questions for all employees.

Contact this candidate