Customer Service Manager
Resume:
[pic]
Naperville, IL *****
Email: ****************@*****.***
Katherine Thomas
Computer I have ten year's working knowledge of Microsoft
experience Word, Excel, Windows, Power Point, and Outlook.
Work experience 05/2001 - 04/2010 Fiserv Corporation
Senior Customer Care Professional
My duties at Fiserv were to take calls from
customers that needed help with their on-line bill
payment service and perform payment investigations
on misapplied payments. Resolve customer inquiries
and issues via incoming calls, electronic and
postal service mail. Assist with training new hires
by explaining policies and procedures and
monitoring calls.
08/1999 - 05/2002 Precision Management
Office Manager
My duties at Precision Management were to manage
office staff, schedule all travel arrangements,
process client billing, accounts receivable, word
processing, marketing and promoting of company
services. Greet and direct clients, answer
telephone calls to ensure quality customer service.
Order and arrange client gift baskets, type client
contracts and agreements.
07/1997 - 08/1999 Sprint Communications
Customer Care Professional
My duties at Sprint were to take calls from
customers that needed help with billing issues.
Assist management with operational tasks related to
the service organization.
Education
2008 - Present College of DuPage
Business Administration
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