Customer Service Administrative Assistant

MONIKA A. J. RAEZER

*** ***** ******** ****** *****: 610-***-****

Upper Darby, PA 19082 Email: *******@*****.***

ADMINISTRATIVE ASSISTANT

Energetic and competent office professional with more than 20 years of administrative assistant/

customer service experience, recognized for dependable and detail-oriented work in support of top

management. Excellent computer, communication, and office support skills. Mature, proactive, results-

oriented professional. Resourceful, efficient, honest, and highly ethical, with strong work ethic. Quick

problem – solver while dealing with new concepts, systems, and procedures. Decisive and self- starting in

implementation. Conscientious application of policies and procedures. Committed. Professional and time

management ; articulate; qualified for client/ customer interaction at all levels. Highly – organized; keep

all records with accuracy and thoroughness; Computer literate. Interact well with individuals from diverse

cultures and all professional levels. Self – motivated with exceptional leadership. Well known by

management as someone who “ gets things done”.

Proven skills in:

• Database Management

• PowerPoint Presentations

• Computer Programs

• Correspondence

• Meeting/Travel Arrangements

• Appointment scheduling

• Customer Relations

Other Skills and Abilities:

Fluent in Reading and Writing and Speaking German.

Grant Proposal Writing – Certified to write Grants for any Non - Profit or Profit Organizations.

Technical Writer – Certified.

Fundraising for Non – Profit Organizations Certified.

Certified to Teach ESL/ELT and TOEFL

Public Relations – Developed Cost – Effective Marketing Plans, Sales and Advertising. Handled

Budgeting and Bookkeeping / some Accounting duties.

Event Planning.

Quality Control

Inventory Control

Production

Purchasing

Monika A. J. Raezer Page 2

143 South Keystone Avenue Phone Number: 610-***-****

Upper Darby, PA Email: *******@*****.***

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Other Skills and Abilities (Continued):

Human Resources

Retail Sales

Sales ( Internal)

Marketing

Computer Literate in various Software Applications/ Programming and other various

Hardware Applications.

Dental Assistant Certified – Chairside, Clinical and Front Desk Support

Dental Radiology

Education:

Harris Business School 2010

Upper Darby, PA 19082

Certificate in Dental Assistant and Dental Radiology

Delaware County Community College 2008

Media, PA

Certificates in the following:

Grant Proposal Writing

Event Planning

Technical Writing

Fund Raising for Non profit Organization

Teacher of ESL/ ELT and TOEFL

RETS 1993

Broomall, PA

AS Degree in Electrical Engineering

Computer Learning Center 1991

Philadelphia, PA

AS Degree In Computer Operations/ Programming

Marple Vocational – Technical School 1984

Broomall, PA

Diploma – Business Data Processing

Upper Darby High School 1984

Upper Darby, PA

Diploma

Professional Experience:

10/2008 to 01/ 2009 Williams – Sonoma, King of Prussia, PA

Seasonal Help

Performed Customer Service and Cashier and other miscellaneous Duties.

03/2008 to 10/2008 Home Goods, Radnor, PA

Performed Customer Service, Cashier, Stock and other miscellaneous Duties.

12/2007 to 03/2008 DLC Transportation Management, Philadelphia, PA

Performed duties as a Meeter and Greeter Ambassador in University of Pennsylvania’s Parking Garage –

this Company was Subcontracted to perform Parking Garage Duties – Cashiering and other customer

Service Duties.

12/2006 to 06/2007 WWW.Prohealthjobs.com, Media, PA

Performed duties as Sales Representative selling large Accounts of Medical Professional Job

Opportunities for various Hospitals and other entities of the Medical Professional Industry throughout the

US and Canada.

01/2005 to 12/2006 1 to 1 Direct Response, Media, PA

Performed Telemarketing duties for Comcast Cable.

09/1999 to 11/2005 Donsco, Mt. Joy, PA

Performed Quality Control and Inventory Control and Grinder duties of Automotive Parts

08/1993 to 12/1998 USAIRWAYS, Philadelphia, PA

Performed Administrative and Customer Service Duties for Usairways.

REFERENCES AVAILABLE UPON REQUEST.

Contact this candidate