Customer Service Quality Assurance

RANSFORD A MAMMAH JR

objective

To obtain a challenging position that will allow me to utilize my

leading, problem solving, and communication skills, and to apply my

knowledge. I am eager to trade hard work, loyalty, extensive technical

and communication skills for knowledge and experience.

Experience

January 2010- present IT Contracts

Atlanta,GA

Technical Support/Contracts

Onsite pc/laptop/server hardware and software tech support.Network

administator.

Supporting laptops,desktops and server parts for business & personal

consumer.

Installation,replacing,upgrading,Imaging units, virus sweep,network

setup, etc.

January 2009- August 2009 ANU Resources

Atlanta,GA

Technical Support/Contracts

August On contract for Chase/Washington Mutual Conversion

Replacing all old peripherals; pinpads, receipt printer, check reader,

scanner, serial cables,

and MICR printer.

Making sure all workstations are image and ready for user.

December 2005-August 2008 IBM/CGS

Atlanta,GA

CDT/Thinkvantage/Technical Support

IBM/LENOVO pc & ThinkPad support for business & personal consumer.

Responsible for high volume of inbound and out calls, plus CADs created

online.

Troubleshooting hardware & software issues including network.

Provide efficient & satisfactory customer service on the phone that

includes phone fix, ordering replacement parts and dispatching a

technician onsite if require.

October 2004-March 2005 Capital Financial Credit

Duluth, GA

Account/Financial Manager

Handled inquires on delinquent customer accounts. AR & AP.

Provided efficient customer services on the phone.

Business to business and personal consumer including 3rd party

collections.

Responsible for high volumes of inbound and outbound calls.

Completed weekly and monthly goals.

July 2003 -May 2004 XanEdu Publishing

Norcross, GA

Graphic Design/Scanning/ Helpdesk Support

Scanning/Cleaning copyrights text to be published.

Cropping, formatting margins, proofreading & printing rough draft.

Graphic Designing, pre-press, bindery and production of text covers.

Handle volumes of calls for copyrights and consumer help support.

May 2002 - July 2003 NAFS/SITEL

Norcross, GA

Financial /Account Analyst/ AP & AR

Provided efficient customer services on the phone.

Responsible for high volumes of inbound and outbound calls.

Handled inquires on delinquent customer accounts. AR & AP.

Business to business and consumer including 3rd party...

January2001 -May 2002 Heritage School Supplies

Zebulon, GA

Marketing/Web Publisher/Production/Helpdesk Support

Sales advertise that includes mass school market accounts

General Off Mgmt./IT/Networking Admin. /Web Design.

Printing layouts, Pre-Press, Quality Assurance and Mailroom, AR & AP.

Graphic Design and production of different school Stationary

January 2000 - December 2000 Gordon College (workstudy)Barnesville, GA

Computer Assistant/ Helpdesk Support/ IT Dept.

Updated and Backup Data files for school every day.

Scan and clean all computers on campus for viruses.

Created emails & help setup internet for students.

Work on any miscellanies project for network Administrator.

Education

2000-2002 Gordon College Computer Information Systems

TECHNICAL Software skills

MSDOS,Windows XP,Vista,7,WindowsServer03'07,Windows NT,MS

Exchange,Linux,A+,

MCSE Networking,IBM laptop & pc Certified, LAN/WAN, CICS-TCP/IP,CT

Vision.

Oracle Development Tools, SQL, HTML,C++ & Visual Basic Cisco Client,

FileMaker Pro.

MsOffice:Word,Excel,PowerPoint,Visio;Photoshop,,QuickBooks,PageMaker,

A4DeskPro,

Quack,Arranger,AdobeIllustrator,Xara Web

design,Quickens,Bindery,Dreamweaver

Peachtree Acct,ACT,LotusNotes,,MicroStation/AutoCAD,OpenOffice,ACT,

MultiLine,Phone,VOIP,PeopleSoft,Bluepumpkin,NSS,IDS,LotusNotes,Thinkv

antage technology.

REFERENCE Available Upon Request

Phone- 404-***-****

*****-*********@*******.***

Contact this candidate