Customer Service Medical
Resume:
Mary Anette Egesa
Des Moines, Iowa 50320
**********@*****.***
MEDICAL ASSISTANT
Health care professional motivated to obtain professional value by utilizing knowledge and medical experience. Knowledge in
clinical procedures to assist with patient care. Ability to perform laboratory procedures and receptionist duties.
EDUCATION BACKGROUND
Kaplan University Des Moines, Iowa
Associate Degree in Medical Assisting February 2009-January 2010
• Certification/Training: HIPAA, Medical Coding, CPR
• President’ List GPA 4.00
• Deans’ List GPA 3.94
Career Center Aviation College Nairobi, Kenya
Air Travel & Tourism February 200-April 2003
Master’s Degree in Air travel & Tourism
KNOWLEDGE BASE
Vital Signs Laboratory Testing Giving injections
Medical Coding/CPR Medical Equipment Maintenance Electrocardiography
Phlebotomy Vision Examination Patient Appointments
Wound Care Filing Medical Charts Medical Supplies Inventory
Medication Administration Clerical Duties Organizing Doctor’s Schedule
RELEVANT EXPERIENCE
City Family Clinic Des Moines, Iowa
Medical Assisting Externship – Kaplan University July 2010-September 2010
Assisted medical personnel in the planning, evaluation and delivery of patient care.
Instructed patients in proper care and helped individuals take steps to improve or maintain health.
Performed initial assessments, charting, and ordering of lab work as necessary.
Facilitated and documented care for patients of all ages, from infants to geriatric.
Provided patient care under the direct responsibility and supervision of a physician.
Assisted medical staff and physicians in the preparation of physical exams and surgical procedures.
Assisted in care and treatment of allergy patients and administration of immunizations.
Conducted quantitative and qualitative analysis of body fluids, such as blood and urine.
Drew blood from patients, observing principles of asepsis from blood sample.
Conducted mononucleosis tests, urinalysis, and strep tests.
Home Instead Senior Care Des Moines, Iowa
Care Giver September 2009-July 2009
• Managed house duties; laundry, cleaning and meal preparations in accordance with the client’s dietary needs.
• Grocery shopping, and other transportation needs as required by the client.
• Medication reminders and involving clients in other activities such as reading, gardening, drawing, and sewing; to keep
them active.
EMPLOYMENT
Wells Fargo Home Mortgage Des Moines, Iowa
Loan Servicing Specialist II September 2009-Present
• Verified customers loan modification documents for approval.
Wells Fargo Financial Des Moines, Iowa
Phone Banker April 2008-September 2009
• Successfully handled hundreds of phone calls per day from a diverse population. Offered excellent customer service skills.
Northwest Airlines Des Moines, Iowa
Ground Service Agent February 2007-April 2008
• Checked-in and boarded passengers to their various flights. Issued tickets, reserved and confirmed passenger’s bookings.
Emirates Airlines Nairobi, Kenya
In-flight Attendant/Customer Service Agent January 1999-August 2006
• Checked-in and boarded passengers to their various flights. Issued tickets, reserved and confirmed passenger’s bookings.
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