Sales Training

BANKSTON BANKS **** O'toole Lane Mt. Morris, MI **458

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*********@*****.*** . Cellular 810-***-****

Professional Profile

Marketing and sales professional with a 15-year track record of success

through strategic market planning, strong leadership, and the ability to

meet goals as well as identify and develop new opportunities in competitive

and niche markets. Known for excellent interpersonal and communication

skills; interact favorably with C-level contacts, interdepartmental teams,

and external clients. Skilled at managing multiple projects with competing

deadlines. Resourceful in perceiving and resolving problems. Establishes

plans, goals, and processes to assure that strategies are competitive,

effective and protective of long-term success. Demonstrated core

competencies include:

. Key Account & Territory Management . Advertising & Promotional

Campaigns . New Product & Service Launches

. Client Relationship Management . Contracts & Negotiations . Product

Development & Positioning

. New Business Development . Strategic Market & Operations Planning .

Market Research & Competitive Analysis

. Sales Forecasting & Growth Planning . Confidentiality Assurance .

Partnerships & Strategic Alliances

Experience

General Physics, Southeast Region 2005 to 2009

Regional eBusiness Coordinator for General Motors/ACDelco

Managed, sold, and supported e-business development of General

Motors/ACDelco eBusiness tools. Served in a Consultative and Trainer role

to provide custom designed products and solutions for business clientele.

Responsibilities included course development and delivery, installations,

and onsite consultation for an array of web-based management and

productivity software to Regional Management and customers.

. Promoted from eBusiness Trainer to eBusiness Coordinator to promote,

expand, and manage the southeast U.S. territory.

. Grew southeast U.S. territory ecommerce sales 20 million per year

with annualized sales of 80 million in 2009.

. Responsible for the implementation and training on the ACDelco Web

Integrated Service Environment (WISE). Call on the Warehouse Distributor

(WD) and Independent Service Centers (ISC). Conduct single and group

presentations to help sell the system in addition to providing training

for shop owners who purchase WISE as well as non-production WISE users.

. Sales calls, including cold calls to ISC customers of DDG suppliers,

and lead follow-up on leads provided by DDG salespersons or SMS providers

. Assist zone with various activities to increase ACDelco parts sales

including Zone meetings, Regional meetings, and National meetings.

. Conduct demonstrations and seminars to present and sell eBusiness

products, including trade show participation. Train ACDelco sales staff,

WD personnel and newly activated ISCs on WISE, and retrain when deemed

necessary.

. Provide software installation services and/or field support for help

desk personnel. Work with assigned ACDelco regional personnel to develop

training/travel schedules. Make customer contacts to assess sales

prospects, and support new and existing WISE users. Conduct special e-

Business training assignments as required, including WISE Club meetings

with appropriate training modules.

Kelly Automotive, Grand Blanc, MI 2001 to 2005

General Motors Product Analyst

Responsible for performing product analyst functions including development

and coordination of new product launches or deletions that are timely,

accurate and complete. Communicate product line requirements to suppliers

and General Motors. Coordinate catalog development and updates. Monitor

quality/warranty reports and work with General Motors and suppliers to

ensure standards are met.

. Monitor progresses and measure goal attainment.

. Define, by product line and distribution channel, a 5-year sales

forecast. Communicate forecast with suppliers and SPO departments.

. Coordinate product line pricing by researching competitive price

positions.

. Coordinate product changes with suppliers, other departments within

General Motors, and field sales.

. Executed Web strategies for rollout of the world's first catalog of

online-hosted business applications, including promotions, collateral,

and press and analyst tours.

Troy Design, Flint, MI 1999 to 2001

General Motors Fleet Order Analyst

Responsible for ordering new production and build vehicles for General

Motors-FLINT AND POWERTRAIN using VOMS computer system.

. TBW tracking report for Build Program Coordination

. Readied new vehicles by assigning numbers, securing plates and

insurance, installing decals and two-way radios, and entering into filing

system.

. Back-up for fleet operations supervisor.

. Responsible for CLCD engineering vehicle inventory.

. Introduced and conducted training of a computerized fleet maintenance

program.

Car-Temps USA, Flint, MI 1997 to 1999

Manager

Responsible for the overall performance of car rental location. Directing

the operations and marketing activities of the office and actively

participating in the in-house demands and outside marketing activities.

Work directly with many major insurance companies setting up direct billing

for their clients and claimants for replacement rentals.

. Managed 8 employees.

. Instituted new employee orientation program to improve employee

performance and to decrease the attrition rate for new associates.

Honda of Grand Blanc, Grand Blanc, MI 1994 to 1997

Sales & Leasing Consultant

Handled all aspects of sales and leasing transactions. Analyzed and

prepared recommendations for consumers regarding finance and insurance.

Prepared and reviewed all finance contracts. Worked directly with many

major-lending institutions.

Education

Fairleigh Dickinson University, Rutherford, NJ

B.A., Marketing

Computer Skills

Word... Excel... Project...PowerPoint...Outlook Express... EOS Financial

Illustration Software... ACT... Lotus Notes...Internet Research...SMS

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