Customer Service Supply Chain
Resume:
Dexter Lee
**** ******** ******, ***** ****, CA *4587
******.*.***@*****.***
EXPERIENCE: Kuehne + Nagel Los Angeles,
CA / Phoenix, AZ
Logistics Management Trainee
September 2008 - February 2010
. Participating in a rotational program that places trainee
for various periods of time through all areas of the company
in order to give a comprehensive understanding of the third-
party logistics and freight forwarding field. Departments
included: Warehousing and distribution, Ocean Import and
Export, Air Import and Export, Finance, and Sales. Trainees
are trained in the processes of each department and act as
an actual member of the team performing tasks such as
unloading containers, picking orders, import or export
shipment coordination, billing, and communication with
customer as a point of contact.
. Observe and perform warehouse operations from start to
finish in order to create a process flow chart, which was
used to identify potential areas for process improvement.
. Created an Excel spreadsheet for Ocean Import's Special
Account Department in order to help improve billing accuracy
and timeliness. Spreadsheet would pull relevant charges
from rate sheet based on trade lanes, incoterms, and final
destination.
. Perform time studies in assorted departments:
. Ocean Import and Export: To understand the breakdown of
operational, financial, and customer service related
functions. Results of time study were used to help
departmental managers identify where most time was spent
and where areas of improvement could be made.
. Warehouse and Distribution: Measured Customer Service
Representatives productivity for headcount reduction.
. Analyze quarterly Profits and Losses statement and provide a
summary listing areas of improvement to aid Regional
Seafreight Director in resolving issues with problematic
branches in the region.
. Acted as Implementation Manager for new customer account.
Responsible for coordinating customer integration into web-
based shipment tracking tool, internal freight forwarding
system, and creating standard operating procedures in air
and ocean freight, as well as import and export. Continued
to provide outstanding customer service while serving as key
operational contact for customer after implementation.
. Assisted in the preparation of branch for annual quality,
safety, health, environment, and security audit in order to
ensure compliance in all areas. Tasks ranged from ensuring
all documentation was available and filled out per company
requirements to updating documents such as disaster recovery
plan, emergency response plan, and branch organization
chart.
Advanced Sterilization Products
Irvine, CA
Supply Chain Co-op January
2007 - July 2007
. Provided support in daily supply and demand planning
responsibilities such as allocation of capital equipment and
inventory snapshots.
. Assisted in creation of 2008 business plan forecast, as well
as, monthly and quarterly updates to specific products.
. Tracked down cause of backordered products and worked
towards resolving the issue through cross-functional
teamwork with the warehouse and marketing department.
. Aided warehouse in updating and testing bar code labeling
system. Also documented weights and shipping dimensions of
all products stored in inventory for input into new
warehouse management software.
. Responsible for monthly update of integral sales history
worksheets and supply chain metrics website.
. Created process documentation of all responsibilities for Co-
op position as an instructional manual for future Co-ops.
. Took initiative of project to obsolete slow-moving, low-
volume sale product codes in order to prevent future
backorder and reduce unnecessary inventory holding costs.
Mad Science
Scottsdale, AZ
Teacher September
2006 - December 2006
. Teach hands-on and educational Mad Science courses for
children after school.
. Ensure high-energy and professional presentation of all Mad
Science concepts.
. Assume responsibility for the safe operation, preparation,
use and return of all equipment and supplies.
Bank of America
Tempe, AZ
Cash Services Rep 1 January
2006 - December 2006
. Separate contents of ATM envelopes for input at a high
production rate.
. Organize and prepare trays of ATM envelopes for processing.
. Input information from batch headers into computer.
Wells Fargo
Tempe, AZ
Operations Clerk 2 March
2004 - December 2005
. Processed business customer's cash and checks deposits with
high degree of accuracy.
. Handled large amount of cash in a highly detail-oriented
work environment.
. Assisted and participated in projects that improved
teamwork, employees' morale and relationship.
. Served as trainer to new employees.
American Valet
Phoenix, AZ
Valet November
2003 - March 2004
. Ensured quality customer service through customer
interaction and greeting customers.
. Managed claim ticket system and handled monetary
transactions.
. Parked and returned cars.
Vector Marketing
Mesa, AZ
Sales Representative
June 2003 - August 2003
. Prospected and phoned referrals to setup appointments.
. Gave one-on-one sales presentations to referrals in their
home.
The Salt River Project
Tempe, AZ
Clerical Assistant:
August 2001 - June 2003
. Performed basic office tasks such as data entry, copying,
answering phones, etc.
. Used Excel to transfer data into a functional spreadsheet.
. Served as department courier picking up and delivering
items.
. In charge of office supply inventory and ordering supplies.
EDUCATION: Arizona State University, W.P. Carey School of Business
Tempe, AZ
Bachelor of Science in Business
December 2007
Concentration: Supply Chain Management with International Business
Certificate
Minor: Mandarin Chinese
Relevant Coursework:
. Global Supply Chain Management - Supply chain activities in
international business with special emphasis on management
of transportation, global sourcing, customs issues, and
facility location in a global environment. Completed case
study on supply chain analysis of Target Corporations entry
into Mainland Chinese market.
. Purchasing Research and Negotiations - Current philosophy,
methods, techniques for conducting strategic and tactical
supply chain research and negotiations applied through
negotiations simulations. Includes supplier price and cost
analysis.
. Logistics Management - Logistics and supply chain activities
emphasizing integration of transportation, inventory,
warehousing, facility location, customer service, packaging,
and materials handling.
. Quality Management and Measurement - Quality management and
measurement, relationships with suppliers and customers,
quality awards, certifications, programs, tools for process
improvement and cost analyses.
. Planning and Control for Supply Chain Management - Planning
and control systems for product and service flows in supply
chain: production planning, master scheduling, MRP, ERP,
inventory management.
. Supply Management - Management of the supply function,
including organization, procedures, supplier selection,
quality, inventory decisions, and price determination.
. Supply Chain Strategy - Integrated supply chain strategies
synthesizing supply management, production, logistics, and
enterprise systems. Provides a comprehensive perspective of
supply chain management.
. Global Supply Operations - Resources and information to
create and deliver products globally through interfirm
systems and industry supply chains from a customer,
producer, and employee perspective.
SKILLS: Computer
. Microsoft Word, Excel, PowerPoint, HTML, and Adobe Photoshop
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