Manager Customer Service

Lewis

Timothy L. Lewis *********@*******.***

757-***-**** H 4516 John Street

757-***-**** C Suffolk, VA 23435

Citizenship: US Veterans Preference: 10 points

SSN 0439

Objective: To obtain a full time position

Skills:

• Strong Leadership Skills

• Superb Culinary Skills

• Large quantity food preparation

• Microsoft Office Suite Products

• Excellent Customer Service Skills

• Great Verbal Communication Skills

• Multi-tasking skills

• Strong Technical Skills (television installation, power chairs/lifts)

• Organization and planning skills

Work Experience:

Front Desk Clerk/Night Auditor 06/10–

Present

Comfort Suites S: Ms. Patel

Military Highway P:757-***-****

Chesapeake, VA 40 hrs/w,

$7.25 hour

Duties: The Front Desk Clerk/Night Auditor checks in and out guests, makes reservations, ensures the

guests are satisfied, balances the accounts for charges and payments, supervises the set-up of continental

breakfast and ensure the security of the guests.

Kitchen Supervisor 08/09 – 12/09

ABL Management S: Sharon Robertson

Chesapeake City Jail P: 757-***-****

Chesapeake, VA 23666 40 hrs/w, $9.00 hour

Duties: The Kitchen Supervisor was required to inventory all supplies within the kitchen and storage

facilities of the City Jail. When items were below required amounts or approaching required amounts on

hand, the Kitchen Supervisor would then place the orders needed. When the shipment arrived, the

Kitchen Supervisor was responsible for ensuring all of the supplies were received, including the correct

amount and type. The Kitchen Supervisor then would supervise the inmates putting the supplies away in

the appropriate storage facility and in the manner designated by the Kitchen Manager.

The Kitchen Supervisor was responsible for supervising the inmates in food preparation for the meals to

be served to the inmates. The count of knives and other cutlery was required before and after the end of

the shift. The total number of meals made was accounted for, and part of the Kitchen Supervisor’s

responsibility was to make sure that special dietary needs were properly prepared and that each tray

(regular or special) contained the required amount and portions of food. The Kitchen Supervisor was also

Lewis

Timothy L. Lewis *********@*******.***

757-***-**** H 4516 John Street

757-***-**** C Suffolk, VA 23435

Citizenship: US Veterans Preference: 10 points

SSN 0439

responsible for preparing all hot food items prior to the trays being loaded by the inmates. This required

the cook and chill procedures.

Meat Department Clerk 10/08 –

07/09

Lowes Food Store S: Josh Fulton

3480 Kildaire Farm Road P: 919-***-****

Cary, NC 27511 25-30 hours/wk, $8.00 per

hour

Duties: On a daily basis, the Meat Department Clerk was responsible for inventorying the products on

hand in the meat department freezer/refrigerator, from fresh to pre-packaged. On a weekly basis, the

Meat Department Clerk would inventory shelf-stocked items on display for customers. In addition, the

Meat Department Clerk would check daily for items that would become outdated within 72 hours. The

Meat Department Clerk would ensure items needing to be ordered were on the order list to go in each

Wednesday. When orders were delivered, the Meat Department Clerk would check in and verify the

orders and then store the items in its appropriate place.

The additional duties of a Meat Department Clerk involve assisting customers with purchasing fresh

seafood or meat products, taking special orders from customers and stocking display shelves. Other

duties include cleaning the meat department display cases and preparation tables, as well as walk-in

refrigerators and freezers.

Smokehouse Cook 08/08 – 10/08

ConAgra Foods S: Sheila Wilson

120 Jones Sausage Road P: 919-***-****

Garner, NC 27529 40 hours/wk, $11.00 per hour

Duties: The Smokehouse Cook was responsible for counting the number of pallets of meat being loaded

into the Smokehouse, as well as moving the meat in and out of the smoker.

The Smokehouse Cook was also responsible for cleaning up his area on a regular basis.

Mobility Manager 07/07-07/08

The Scooter Store S: Ray Wilkins

3200 Lake Woodard Drive P: 919-***-****

Raleigh, NC 27604 40 hours/wk, $33,500 per year

Duties: The Mobility Managers duties included inventorying power chairs and replacement parts on a

daily basis to ensure the next day’s invoices could be completed. On a weekly basis, the supplies were

Lewis

Timothy L. Lewis *********@*******.***

757-***-**** H 4516 John Street

757-***-**** C Suffolk, VA 23435

Citizenship: US Veterans Preference: 10 points

SSN 0439

ordered, and when received, the Mobility Manager was required to count items being received and put

them in their proper location.

The Mobility Manager also delivered and repaired power chairs on a daily basis, interacting with

customers. The Mobility Manager also collected payments, wrote receipts and ensured the customers

knew the proper way to care and use the power chairs.

Courier 01/07 –

06/07

Innovative Courier Systems S: Tony Ray

1333 Express Drive P: 919-***-****

Raleigh, NC 27610 40 hrs/wk, $500 per wk

Duties: The Courier received supplies daily, recorded where the supplies were to be delivered, stocked

the van and delivered the supplies throughout the state of North Carolina. The Courier made sure that

each store receiving the supplies signed for them, and received the correct supplies.

Satellite Television Installer 1/06-1/07

MasTec/Direct TV/TimeWarner S: K. Johnson

Plymouth Road

Raleigh, NC 27613

Duties: The Installer was responsible for pulling supplies that were needed for the day’s work orders.

Each time the installer pulled supplies, the installer would document what was being pulled. When

supplies were not needed that day, the installer would return the supplies to the stockroom, indicating that

the supplies had been returned on the proper documents.

The Installer was also responsible for installing the satellite dishes and receivers in customer’s houses,

according to given specifications by the customer and rules and regulations of the Homeowner’s

Association and/or state. The Installer was also responsible for receiving payments due, ordering

additional materials and work repairs. In addition, when work for Time Warner was received, the installer

was responsible for completing orders involving cable, internet and telephone service. This involved

either re-activating current equipment and outlets, or installation of new service for customers.

Prep Cook 06/06-08/06

Chipotle Mexican Grill S: Ken

Williams

6602 Glenwood Road P: 919-***-****

Raleigh, NC 27612 30 hrs/wk, $8.00 per hr

Duties: The Prep Cook was responsible for inventorying the food items necessary to prepare the fresh

foods for the store. In addition, the Prep Cook would list the items needed so that the Store Manager

could order them.

The Prep Cook then would prepare the food items necessary for the day. The Prep Cook would also be

responsible for cleaning the prep area.

Lewis

Timothy L. Lewis *********@*******.***

757-***-**** H 4516 John Street

757-***-**** C Suffolk, VA 23435

Citizenship: US Veterans Preference: 10 points

SSN 0439

Customer Service Associate 02/06 – 10/06

Food Lion S: Jennifer Williams

2121 T.W. Alexander Drive P: 919-***-****

Morrisville, NC 27560 40 hrs/wk, $9.00 per hr

Duties: The Customer Service Associate would order special items requested by the customer. The CSA

would also make sure that items that were returned or not purchased were put back on the shelves or in

the appropriate places.

The CSA was also responsible for assisting customers in complaints, compliments, lottery, money orders,

western union and check cashing. The CSA was also responsible for making sure that cashiers and

baggers received their breaks on time, assisted with voids and over-rides as well as counting the drawers

at the end of shift or night.

School Security Officer 08/05-12/05

Bayside Middle School S: Dr. B. Cooper

965 N Newtown Road P:757-***-****

Virginia Beach, VA 23462 40 hrs/wk, $14,500 yr

Duties: The School Security Officer was responsible for assisting school personnel in maintaining a safe

school environment.

Front Desk Clerk 04/02-04/05

Bachelor Enlisted Quarters S: Mr. K

Little Creek Naval Base P: 757-***-****

Norfolk, VA 40 hrs/wk, $8.52 hr

Duties: The Front Desk Clerk was responsible for checking in customers, checking out customers, taking

payments for rooms, making reservations, assisting customers during their stay and handling minor

emergencies and complaints as they arose.

Lewis

Timothy L. Lewis *********@*******.***

757-***-**** H 4516 John Street

757-***-**** C Suffolk, VA 23435

Citizenship: US Veterans Preference: 10 points

SSN 0439

Account Manager 10/00-10/01

Rainbow Rentals S: Mike Slater

Holland Road P: 757-***-****

Virginia Beach, VA 23452 40 hrs/wk, $2000 month

Duties: The Account Manager was responsible for inventorying the items in the warehouse on a weekly

basis that was available for rent by customers. The Account Manager also ordered furniture and

appliances as the customer requested.

The Account Manager was also responsible for delivery, set-up and payments of rental accounts as well as

picks ups and returns for non-payment. The Account Manager wrote rental agreements in the store and

made calls to remind customers of upcoming payments due.

Mess Management Specialist, 3rd Class 11/89-

12/99

US Navy S: Various Supervisors

NAB Little Creek (last duty station) P: various phone numbers

Norfolk, VA 40 hrs/wk, $28000 yr

Duties: The Mess Management Specialist was responsible for all supply matters of the galley, including

daily inventory, requisitioning food for upcoming meals, storage and maintaining storage facilities. The

Mess Management Specialist also ordered daily items necessary to properly feed the crew.

The Mess Management Specialist was also responsible for preparing all food for the galley (when serving

on board or in a base galley). In addition, it was the specialist’s responsibility to keep the galley records

of meals purchased, eaten and waste. When assigned to other duty stations, the Mess Management

Specialist was responsible for other tasks to include running the barracks (checking in and out of military

personnel).

Education

04/08 Associates of Arts Degree in Information Technology, GPA 3.6

Axia College, Phoenix, AZ

06/89 Diploma

G W Carver High School, Montgomery, Alabama 36108

Job Related Training

03/95 Food Service Management Record Keeping, US Navy A School, Norfolk, VA

03/90 Mess Management Specialist A School, US Navy, San Diego, CA

Lewis

Timothy L. Lewis *********@*******.***

757-***-**** H 4516 John Street

757-***-**** C Suffolk, VA 23435

Citizenship: US Veterans Preference: 10 points

SSN 0439

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