Management Technical Support

Lynette Lam

Phone Number: (***) *** - ****

Email: *******.***@*****.***

Education

California State Polytechnic University, Pomona

Computer Information Systems

Graduation Date: December 2007

. Bachelors of Science in Computer Information Systems with an emphasis

in Internet Programming and Security.

. Coursework in Java object oriented programming, database design and

development multimedia web applications, website design, internet

security, and computer forensics.

. Graduate level coursework in Instructional Technology.

. Led a team of three in creating two utilized websites for Chaparral

Elementary School in Claremont.

. Management Information Systems Student Association (MISSA) President

for year 2007 - 2008.

Technical Skills

. Java, MySQL, Server 2000, Eclipse

. Adobe Suite (Dreamweaver, Flash, Premiere, Photoshop, Illustrator,

etc.)

. Microsoft Office, Windows Systems, MAC OS systems and applications

. PC and MAC hardware and software installation and maintenance

Experience

Sares-Regis Group

2008 - Present

Management Information Systems Specialist

Irvine, CA

. Provide technical support for the RealPage OneSite property management

system via the HelpStar workflow queue system.

. Maintain and oversee user accounts for the OneSite system.

. Enforce company policies regarding sensitive financial information and

maintain a system of checks and balances for users.

. Creation and maintenance of database system to store and access vendor

information.

. Provide technical support for the Sharepoint document management

system.

Cal Poly Pomona I&IT Learning

2004 - 2008

Learning Management Systems Support (2007 - 2008)

Pomona, CA

. Assist faculty, staff, and students with online learning environments

such as Blackboard and WebCT.

. Lead workshops for faculty and staff relating to the use Blackboard

and its functions.

. Manage course environments for faculty and staff.

. Develop instructional materials such as user guides and online

tutorials.

. Provide one on one support for learning management systems.

Information Technology Assistant (2006- 2007)

. Assist faculty, staff, and students with multimedia applications and

learning management systems.

. Lead and assist in workshops for faculty and staff relating to

multimedia applications.

. Provide technical and hardware support related to PC and MAC systems.

Student Assistant, Graduate Studies (2004 - 2005)

. Data entry, filing of forms and other various clerical

responsibilities.

. Provide guidance to graduate students related to coursework and

application processes.

. Sorting, filing, assembly, delivery of physical copies of graduate

thesis and projects.

. Creation and maintenance of database system to store student

information.

References

Pauline Salim

Learning Management Systems Blackboard Specialist

Phone Number: 909-***-****

Daniel Smith

Studio 6 Coordinator

Phone Number: 909-***-****

Rebecca Rivas

Graduate Studies, Cal Poly Pomona

Phone Number: (909) 869- 3331

Contact this candidate