Customer Service Representative

Jamie

Ranger

**** ******* **. - ********, ********

***** - 847-***-**** - **********@*****.***

Experience:

**/**** ** **/****

PENTASOURCE, INC., Northbrook, IL.

Administrative/Accounting Assistant

. Provided customer service to resolve incoming calls regarding

shipping and accounting issues

. Organized and maintained Engineering drawings for product development

on designated accounts

. Responsible for faxed, emailed and call-in orders and maintained

order accuracy with Order Confirmations and Agents Transmittals.

. Direct accountability for weekly receipt of payments and other

bookkeeping and financial operations.

. Provided administrative and operational support to Account Managers

and Accounting personnel.

. Cataloged and maintained Product Sample Wall.

06/2006 to 08/2007

MEDLINE, Mundelein, IL.

Distribution Service Manager

. Implemented and executed customized customer reports, orders and

shipping schedules

. Managed product setup, availability, pricing and handled confidential

accounting documents

. Provided support to resolve product picking errors and managed

replacement orders.

. Maintained client data, files and order schedule. Complied reports to

forecast sales and initiate new product sales.

. Manually released EDI orders from pricing, sourcing and shipping

schedule blocks

10/2005 to 07/2006

SCHWARZ, Morton Grove, IL.

Customer Service Representative - Retail

. Monitored and resolved shipping related issues.

. Managed new customers through implementation process.

. Provided assistance on special projects, checked product availability,

verified inventory and traced shipments.

. Responsible for data entry of customer information and assisted

management with manufacturing projects

. Maintained uploaded digital images of newly developed products for

customer approval

. Maintained product engineering drawings for production of sample

products.

08/2003 to 09/2005

STERICYCLE, INC. Lake Forest, IL.

Customer Service Representative

. Managed product upgrade projects.

. Provided guidelines and requirements for business operations to ensure

facilities were OSHA compliant.

. Assisted with inventory, special projects and cash application

projects as needed.

EDUCATION:

Oakton Community College

Des Plaines, IL

Associates in Liberal Arts In

Progress

SKILLS: Proficient in Microsoft Word, Excel, Access, QuickBooks, AS400, SAP

and Outlook Strong Customer Service, Data Entry and Typing

References Available Upon Request

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