Customer Service Project

Objective

To secure an entry to mid-level IT oriented position either in IT

Administration, Help/Desktop Support, break-fix or a customer-centered

environment.

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Operating Systems: Windows XP/Vista/7, Virtual Machine, Macintosh OS X

(Tiger, Panther, Leopard), Windows Server 2003, Linux (Fedora 8, 9, 12, 13)

(Ubuntu Studio), Active Directory, troubleshooting/resolution

Networking: Installation, configuration and management of software,

implementation and configuration of routers and switches, wired/wireless

network connectivity, Ethernet, Desktop Support, hardware/software

troubleshooting

Applications: MS Office 2003/2007and 2004 for Mac, Project Management

(Linux), Outlook, Safari(browser), MS Visio, Tera-Term, Pro-Tools, MySQL,

PostgreSQL, Microsoft Office Project 2003, MS Virtual PC

Hardware: Desk/Laptops, Net books, I/O devices, Smart Phones, Cisco

routers/switches, patch panels, troubleshooting/resolution, cabling

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4 Interpersonal Skills

Communicates thoughts, ideas, information, and messages well in writing,

demonstrates critical thinking while problem solving, examines information

for relevance and accuracy, works cooperatively with others and contributes

to group ideas, suggestions, and effort, and demonstrates competence in

exercising leadership by encouraging, persuading, convincing, and/or

motivating an individual/group.

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6 Professional Background

ITT Technical Institute-Columbus, Current full-time student

September 2008-current

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Crown Staffing Specialists, Position and job duties vary

September 2007 - November 2009

Whitehall, OH

Berwick Glass and Mirror, Glazer

September 2007 - March 2008

Canal Winchester, OH

Installation of residential and commercial glass windows

Installation of aluminum frames, and doors also assisted in the

installation of glass showers

Customer Service

GC Services, Account Representative

October 2005 - February 2006

Columbus, OH

Collections of student loans, shorthand writing

Skip tracing along with placing 150+ calls a day on over-due accounts.

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9 Education

ITT Technical Institute-Columbus

Associate of Applied Science, August 2010

Major: Computer Networking Systems; GPA: 3.73/4.00

Dean's List/Highest Honors 5/8quarters, ITT Student Advisory Council

Member, Experience.com Student Advisory Council Member, National Technical

Honor Society

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References Available Upon Request

Contact this candidate